PetSmartReviews of petsmart.com

Made an appointment. And I live in winnsboro. At 5:30 p.m. the groomers just left store and they store manager just laughed at us and said nothing she could do.

The hixson location is horrible for grooming. They are rude and make up reasons on why they are unar to service your pet. Mgmt need to see these reviews and adjust their staff. Very disappointed with the grooming staff! The person I dealt with was Skyler.

Cat food arrived damaged because PetSmart did NOT properly package it. Four cases of cat food in an oversized shipping box with ONE piece of Kraft paper inside for padding? Completely idiotic. Five cans were severely damaged and one can ruptured causing a terrible mess over everything. Customer service made me submit multiple pictures as I had to prove it to them. They finally agreed to refund $8.34. What about the cost of time and aggravation cleaning up their mess??? Worst of all, they never actually refunded me until I called again today. I had been waiting since May 11th and still nothing until I reached out again today (a sympathetic customer service rep I spoke with today did manage to get me refunded, finally.) This all could have been avoided had their shipping department not been so inept. This was my woefully true experience with PetSmart. Good luck to you if you give them a try. I'm done.

I ordered a product from PetSmart online. Paid for next day delivery. Waited all day. Not one update and 45 mins on a call with customer service. They had no problem debiting the funds but I’ve also received no product. Only to be told Doordash cannot locate my order. Maybe stop outsourcing your sevices so your customers can get their orders. A huge waste of my time. To get no product but a lot of attitude from a very non empathetic customer service agent.

Good afternoon! I want to let you know the terrible experience we had today at the grooming salon. I arrived at 8:45am for my two dogs grooming appointment. One appointment was at 9:30am and the other appointment was at 10:30am since the system didn't allow me to schedule on the same time on Friday. I even try to call the store, but the front employee told me I needed to continue to call because they were busy. We had made many appointments in the past with no issues. When we arrive, Ms. Kelsie told me that I arrived too early. I asked her if I can leave the dogs because I needed to go to the airport but she said no so I went to a store to buy time and came back at 9:20am. She told me then I cannot leave both of my dogs because one was for 9:30am and the other for 10:30am. I told her I was unable to leave to book both at the same time and that my house was far away and I was unable to go back at 10:30 to bring the other dog and that I always had my dogs seen at the same time. She became very rude (I invite you to look at the security cameras) and started to tell me that I cannot leave the two dogs and that other people go to their houses and bring the dog back. Kathelyn (sheduled groomer) said that she was able to take both dogs but Kelsie continue to say that I want to make my own rules and that if you go to a doctors office two people don't get seen at the same time. Also she said that Kathelyn had 3 more dogs to do at the same time my appointment was and when Kathelyn said that she cannot take many dogs she said there was only 1 more dog to go. She continued to argue and I told my husband "lets do the dog today and next time we go somewhere else". Then Kathelyn said that because I was angry (I was because Kelsie rude attitude) she will not groom my dogs. I requested to talk to a supervisor Ms. Lena who came after Kelsie called her agitated on the phone and was saying I wanted to make my own rules. Ms. Lena came but Kelsie didn't let her talk. Lena went and talk to the grooming area supervisor and she came back, agreed Ms. Kelsie was agitated and apologized for her attitude. She also told me the grooming area supervisor was willing to schedule my dogs and to do the grooming herself and offered a discount. We thank Lena for her gestion, but my service dogs were responding to my husband and I anxiety and we felt leaving the dogs were unsafe. Again, I invite you to look at the security cameras at the grooming salon and the cameras in front the cashier. I refuse to believe Petsmart condone this type of aggressive behavior toward the customers. Kelsie was really trying to escalate the situation and made us really uncomfortable. Being a veteran (my husband too) and worked many years in customer service I think this need to have a corrective action, not to damage her but to teach her about customer service, de-escalation, violence towards customers etc. I definitely will not visit Petsmart again but maybe another customer in the same situation can become as violent as Ms. Kelsie and the situation may become really dangerous. I want to thanks Ms. Lena again for her help and understanding and to try to help.

This is about the PetSmart in Bridgeton in St. Louis Mo terrilble service first bad experience was when they would do service on my dog without asking and just bill us second refuse to render service states pet needed rabie vaccine when had proof pet had had a 3 year vaccine just terrible service started to call contact 2 Eliot Davis and tell him how we are always treated but figgured I it was not worth it just won’t ever go back to PetSmart ever again never!!!!!! I give them a 0 star!!!! Will stick with PETCO sure they will treat us better!!

I had signed my dog up for training classes. During the last couple of weeks I was told that a dog had been diagnosed with Giardia and they had to clean the training room. In the mean time, once I was told, I had my dog tested and she tested positive. I then called Petsmart in Concord, New Hampshire where she was getting her training. I was told by a man that he would get back to me. He called me back and gave me an email to send the invoices that I accrued for my dog to get tested and treated. I did that. I then got a call from a lady you informed me that the invoices would be paid in full. I then stated that I will have to have her re-tested. At that time this lady told me to send in that invoice as well. Seven days later I had my dog tested again and the results came back negative. The same day I got a call from a lady from Petsmart to come pick up the check. I went to pick it up and brought the latest invoice to leave off for payment. I did not look at the check until I got back into my car! I became furious! The check was only for the treatment which was a third of what the test cost! I went back into the store and spoke to both the male and female that I had spoken with over the phone. When I comforted them about the amount, he actually lied about our conversation! I left there very frustrated and insulted! The amount of the check was a joke and the staff lied to me. I am done with Petsmart! I have spent thousands of dollars there over the years! Terrible customer service! Is this how you keep and respect your customers? Shame on you! I will not be returning.

PetSmart is a complete and total joke their employees are rude and ignorant when I try to explain to them what they had done wrong with my dog they hung up on me not once but twice told me that I knew nothing of what I was talking about but could not even groom and 10 week old puppy said it was too aggressive sent me letters to send him to a obedience class I mean seriously if you cannot do your job then I suggest you quit and get another one