PetSmartReviews of petsmart.com

My account was hacked and I immediately notified petsmart. They wouldn’t cancel the order and instead said to call my credit card company. I did so and reported it as fraudulent. When my card company reached out to petsmart, petsmart said this was a valid purchase now leaving me responsible for the full charge. Not a single customer service rep has been helpful in resolving this and I had to pay due to their incorrect handling of the entire situation. I’ve reached out endless times and not a single person has helped me when it should have been a simple Refund.

I have been a customer for over 10 years with the same awesome groomer. Unfortunately petsmart puts grooming packs together and if you buy 6 you have 6 months to use them. If you buy 12 you have 12 months. Please tell me who takes their dog faithfully every month to the groomers. If you are sick and postpone a grooming you loose it. Unless you bring your dog in in 3 weeks just to not loose it. My vet does NOT recommend washing a dog monthly due to the natural oils and the drying frequent washes can cause. It sounds good but BEWARE only buy them if you are committed. One would think a decent upstanding store would give you a little bigger window to use them in,obviously they are not anymore. No partial refund, credit, discount coupon notjing when I inquired. The " manager" if you can call her that in shorts and a t shirt( very professional) just kept saying its a corporate issue......HEY CORPORATE LISTEN!!!!!!! YOU LOST ME AS A CUSTOMER FOR MY DOG AND 7 AQUARIUMS I MAINTAIN. GO ANYWHERE ELSE!!!! Go to Petco.

First they gave me a fish that was double the price than it was on the website (that was the in store price) this is deceptive pricing. then they gave me a fish with INTERNAL PARISITES on top of that. I do not know what to do now because I had other fish in the tank so I have to get medications now because petsmart doesn't take care of thier animals. Also the fish tanks were overstocked which is another reason why they were diseased. The employes were also unresponsive lazy and handled the animals roughly so my fish probably have internal injuries too. It is obvious that these people do not care about their animals and do not know what they're doing. Unlike petsmart I am going to take proper care of my animals and buy the proper medications. Overall this store was a failure and I would not come here again.

I was at the Coon Rapids store and they had a sale on an item, buy 1 get 25% off the second. I asked the gentleman checking me out if I could get a rain check and he attempted to ask the manager, Jill. She was checking out a customer at the time so told him he needed to call someone else even though she didn’t listen to the issue. Being the manager she was the only one that could assist so after her customer left and before the next one came he TRIED to explain but she again told him to call someone else. I had told him I could wait but I also told her that she was the only one who could assist. She then snapped at me and him saying she understood but she wasn’t going to stop with her customer. I understood and said “Okay okay okay”. When she finally came over, she gave me a discount and when he said he knew she was the only one who could help, she put her hand up and snapped at him saying “I don’t…” Having worked in retail for many years, I understand she was busy and I understand she didn’t want to stop b helping her customers but she handled the situation terribly by snapping at me and him. She could have simply stated she would be over once she was done with customers or at least listened to what the situation was before telling him he needed to call someone else. Her actions were anything but managerial and I feel bad for the gentleman that assisted me. I’m hesitant to got back to that store because of how Jill handled the situation.

0 stars. Woke commercials. Will never shop here again!!!!!!

My Corgi mix has had her biannual grooming for 10 years, and it has always been a pleasant experience for her until today, I took her in at 10:00, and when they finally let me pick her up at 4:30, she was still damp from her bath (no blowout?) I had asked for a summer cut and nail trim, but the groomer could do neither because she said my dog tried continually to bite her. (That's a first!) I paid $92 to take my very stressed, very damp, partially trimmed, nail-clicking dog home. I will not be back to PetSmart again.

I have been a Petsmart customer for many years and have spent many thousands of dollars over that timeframe. I most recently ordered two thrive reptile corner hides. The package had “fragile” written on it in permanent marker with a smiley face added. I opened the box this afternoon and the reptile hides were completely broken. They were completely shattered into 4-5 pieces. They were both in the same box with room to spare, it was one of the most poorly packed packages I have ever received. There was brown packing paper covering the items and because of the extra space they probably knocked into each other multiple times during transport. I called their customer service and the representative immediately blamed FedEx. I’m so disappointed in Petsmart and will never do business with them again

Really rude and unprofessional groomer at Bethesda Petsmart for my sweet female minberns doodle. The woman who checked me in assured me, they would not shave her. When I came to pick her up, they were finishing shaving her! She and the groomer insisted the groomer left her the longest length of shaving on the “shaving chart”.The whole experience, reminded me why I never go to Petsmart grooming.