PetSmartReviews of petsmart.com

You can mind your own business and not preach at me about hiw to take care of my fish when u keep yours in small cups. And no i don't have a heater for goldfish that are living in a pond rudest cashier ever. Petco from now on

This is genuinely the worst "pet store" I have ever seen or been to, my stepmom worked there so I got a front row ticket to look at all the bull crap. They sell painted decorations for fish which can make them sick,the enclosures and tanks they sell are too small for the animals they sell and they even sell fish bowls which if you don't know how horrible those are i recommend doing some research. The majority of the employees don't know what they're doing leading to poor customer service and even worse, dangerous conditions for animals. There have been several times where animals haven't gotten fed or where they aren't in suitable habitats, not to mention the fish are in absolute horrid conditions. This has less to do with the employees and more to do with the store itself but there are goldfish kept in a small overcrowded tank which is just awful. This is not a safe store for animals and I do not recommend going here at all, the more you support them, the more animals get hurt or die. (Please excuse any grammar or spelling mistakes)

Purchase Litter Robot 5 we needed customer service help with the order and they were very helpful. We love our Litter Robot. It took a week for our cats to acclimate to it but now they are pros at it and use it. The workload of cleaning litter boxes has been solved!

I had a grooming apt for my two labs at the PetSmart in Salisbury, NC. First, I had to wait 10 min to check in because they were chatting with someone. Then I overheard a staff member on the phone saying” your first apts are here” - obviously the groomer was not. Then staff asked me to move over so she could check out another person - I have been waiting patiently and was first in line. Finally, when she decided to check my dogs in she told me they wouldn’t be able to bath my older dog because she was panting - dogs pant! She was laying down on the floor perfectly chill and panting- it’s hot! She kept wanting me to walk the dogs around the store for a while. The manager came over and said they can’t bath dogs that are panting per their policy. I told him that is absolutely ridiculous and she is always like this when we go to a different PetSmart and they have no issue with it. I asked if they could at least trim their nails- they said no. Seriously, just tell me your groomer is running late instead of lying and making up crap. I called the other PetSmart I usually go to and explained what had happened and they scheduled me a new apt with them! WOW, was that so difficult!?

They abused my six and one had pound miniature yorkie see below - Buyers Beware!!!! I heard back by a grooming representative after my store complaint who would not give her name and said my 6 1/2 pound yorkie was aggressive because it took two big stature women had to hold him down to do the horrible hair cut that we fixed after picking him up. This is after two other stories which were fireworks the night before which where we live were none and dog was aggressive before which the others commented such a loveable little guy - many, many lies covering their abuse. In addition, I consulted a friend who provided the following: No, this is not a safe or standard grooming practice. Forcing or "pinning down" a tiny 6.5-pound Yorkie with the body weight of two adults is extremely dangerous and can easily cause severe trauma, broken bones, or suffocation. Professional groomers and veterinarians emphasize that the safest way to hold a small dog is using the least amount of restraint necessary. If a dog is resisting, the correct approach involves the following methods: Gentle Handling: Instead of pinning, handlers use gentle holds, like cupping the chest and rear or restricting the elbow to prevent pulling. Positive Reinforcement: Using distractions like lick mats with peanut butter or offering high-value treats helps keep the dog cooperative.Petsmart groomers are not professionals and Please check reviews before you ever submit your dog to these abuses - I wish I did!

Tried to have a certain food bowl shipped to me it arrived in pieces twice. First time it arrived with no packaging material at all (heavy ceramic bowl, btw) and it was broken, of course. Called customer service and they sent out another one and guess what, broken in literally 12 pieces because this time they used one layer of brown paper. So don’t have anything breakable shipped from these people.

I took my Standard Poodle, Babbette, to the Flagler, Miami, FL, grooming salon after Christina transferred there from the US1 location Miami. As always, Christina went above and beyond! Babbette is extremely sensitive about having her face and chest touched and can be quite the handful—she jumps around like a little billy goat! Despite her playful antics, Christina was incredibly patient, gentle, and determined to make her look her absolute best. When Christina finished, my little “billy goat” had been transformed into the chicest, most beautiful black poodle imaginable! Her face, paws, and overall groom were absolutely perfect. Thank you, Christina, for your patience, kindness, and exceptional talent. You are truly a gifted groomer, and I couldn’t be happier to have followed you to the Flagler location. Flagler is incredibly lucky to have you on their team, and so am I! ⭐⭐⭐⭐⭐ Highly recommended!

No fulltime Doctors on staff is unacceptable and has been 6 weeks plus now. The Personnel are always willing to help and with a smile, although I understand their frustration. Pet Smart is experiencing record-breaking profits, and you can't hire more Staff? Pet Smart it's a must you need to appreciative Staff and Clients