PetSmartReviews of petsmart.com

ONE star is to many. Should be negative 50. Spoke with a Manager Jennifer 8/11/2025 about a Top Paw Metal Pet comb. The comb was loosing the teeth and wasn't that old. Jennifer said she would be working until close on the 12th, so I said we would be in. Jennifer offered a refund and when we got there, the wife went and got one so we could have a replacement instead. I was told Jennifer was at lunch and a different manager took care of us. This person said they do not give refunds or replacements if over 60 days. Regardless, I just started going back to Pet Smart because of a really "bad" experience with the grooming salon from a few years back. I was starting to get comfortable shopping there again until today. This gentleman lacked any customer service skills and apparently from what I have heard on these metal combs, it is common for them to loose there teeth. That is all a pet owner needs is an item that there pet can try and eat which could cause serious injury if not worse to the pet. I guess I will continue to go to Petco and the other pet stores that actually care about the customer and the pets, because it is obvious that this one does not!!!! I don't like being "LIED" to by a member of management.

I am totally mortified with the grooming my pup received yesterday. I had booked a grooming 2 weeks in advance and had a scheduled appt. Upon arrival, I was met with 3 other customers who stated that they also had an appt with the same groomer at the same time. Nonetheless, the groomer didnt even show and we were all sent home asking us to comeback at 10:30 when a manager would be there. I received a call at 10:00 asking if we'd like to come in at 10:30 for my appt. I agreed and checked my pup in. I was very specific on the cut I wanted for my pup and even showed them two pictures. The groomer asked if I wanted the same cut from last time and I said yes. I was told that my pup would be ready in 3-4 hours. To my surprise I was called 45 minutes later saying my pup was ready. I thought it was strange that Teddy Bear cuts dont usually take 45 minutes. When I arrived for my pup, of course you have to pay before you even see your dog, so I did....$113.00 later, they bring out a fully shaved dog!! NOTHING like what I asked for, and to make matters worse, the groomer cut my dogs pad and it was bleeding pretty good. I was so upset that I left witout even talking to a manager. I took my pup home and he was so scared and depressed. He did not eat at all and did not play. We bandaged his pad and here were are a day later and its still bleeding. I am taking my dog to the vet today and taking PETSMART the bill. I will never use them AGAIN!!!!

i didn’t like how overpriced they are just for a animal. i wish they would lower prices now days because now days everyone getting low on money.

My dog went for a grooming appointment on July 17, 2025. He was returned mutilated, cut ou with visible shaving marks and cuts ALL OVER HIS BODY. I COULD NOT GET A STRAIGHT ANSWER ABOUT WHAT ACTUALLY HAPPENED to my dog during groomer. After his wounds got worst , he had to be taken to vet for treatment, and antibiotics. This was definitely abuse to my dog. He will. NEVER RETURN THEIR FOR ANY SERVICES.

I feel pet smart is price gouging!!! They advertise $85 for a small pet (18 lb cockapoo). Witch I feel is HIGH. When I pick her up it's almost $120 with tax. Haven't seen a groomer who is much above high school age. I also feel Pet Smart is setting the the price for all local groomers which I think is PET DUMB !!! The only time they will see again is when I go to Five Guys next door!!!!!

After 2 years at PetSmart Doggie Day Camp with zero issues, my dog was banned after an injury caused by unsafe dog grouping with an older, deaf dog—loyalty means nothing when safety and accountability are ignored.

We have our dog bathed and get the FURMINTOR PACKAGE and nail grinding & most of the time the associate does a good job -- sometimes the nail grinding is not complete. The FURMINATOR package helps with the shedding quite a bit...

The worst place to take you yorkie. They were extremely rude for the last time after three times. My yorkie was not severely matted they just refused to work with her and if anyone knows yorkies can be a little hyper. I will be boycotting Petsmart say this location in Gainesville until they fire all of their groomers and get groomers that will work with the customer. As far as I’m concern they have gone too far with humane. If you get my drift oh a believe me this will get posted on all review sites too.