PetSmartReviews of petsmart.com

If I could give this store a zero out of 5 stars I would, for one lets start off with them yelling at you saying "Welcome to petsmart" for 40 feet away but never acknowledge your existence. Also when I wanted to see the corn snakes they were really unhealthy, no hides, and everyone there was "too scared" to hold it. Also the fact that we can't hold them ourselves? Your tanks aren't even tanks, they look like plastic. Also snake tanks need to be 20 gallons when they are smaller, and the tanks are like the size of my full left hand. It's really dry in there and the animals look very sad. Also Petco's snakes are much happier and taken care of. DO NOT BUY FROM PETSMART. Get animals across the street at Petco, or online at chewy.com or amazon.

Our puppies King and Sadie were in need of nail trimming and they did so awesome Lena and Zach were outstanding and professional they were anxious at first but they were soothed and treated well thanks so much we will be back

This review is more for the online service rather than the store itself. I have Covid. I was trying to order food for my cat who needs special food for urinary problems. I ordered online expecting the "one hour delivery" I had seen advertised. My cat was out of food. Nothing came. I finally called the store who told me that the food would not come from them, but from the warehouse. I called customer service and cancelled. I thought that it was because it was an autoship that I thought it would be prudent to sign up for. I tried ordering "curbside pickup" hours went by and no "email to tell me when my order was ready". I called the store. They had no record of my order. They said it would take seven days since it was prescription food! NOTHING on the website mentions this! I am recovering from the COVID virus, but was told the only solution was to go to the store! Petsmart obviously is not concerned about their employees, much less their customers. Addendum: I called their CS again and was told that there was a way to expidite but I would need to email his prescription card. They refused to honor it because it had expired! We are talking about cat food! Not a protected substance/drug of some kind!

I got a Parakeet from this store a few years ago, unfortunately, she passed away after I had her for 5 days. Now I have a new Parakeet that I got from Petco, and I have now had her for 2 years.

The coupon code never work

PetSmart Royal Palm Beach Groomer are terrible specially Leshia she is very unprofessional. Never again very disappointed 😞

The reason im giving 1 star is due to the issues that rose from an on-line order. Doordash stinks. Thank God they took a picture of the delivery because it gave me the ability to drive around my neighborhood and find my order by looking for a "Green front door". I never received a confirmation e-mail that my package was delivered. The Doordash package tracking link wasnt working yesterday. So itbwasnt until the following morning that i realized my package was at the wrong house. When i called the customer service to inform them my delivery was dropped off at some unknown location, the agent transferred me to the local store without informing her of the issue, so i had to start my story all over again. She took her orders from her manager that someone would call me back. So i went on an excursion to find my package. That being said. Jen from the Tinley Park location is the only employee i dealt with today that deserves 5 stars.

We have ordered several times from PetSmart. Online ordering is easy and fast and there is an extensive choice of items (food, litter, toys, bedding, grooming, treats, etc.). Everything we ordered has been delivered exactly as promised. The free delivery and Treats points are great incentives to continue ordering online!