PetSmartReviews of petsmart.com

Husband went to PetSmart for meds for Hookworm in Cats. He was told cats don't get Hookworm. Are you kidding! He had no idea what he was talking about and should not give advise he knows nothing about.

Do yourself a favor, buy from CHEWY or AMAZON. Petsmart is TERRIBLE and customer service is non existant. A company this big should know what they're doing withn online sales.

Took my dog to be groomed. Booked online. First, no disclosure that weekend rates are $5.00 higher for any services. Also, web site wasn't clear so they didn't actually groom my dog. Just a bath and charged $65.00. Manager admitted that the web site was not clear and that when you book online your dog's history is not visible. Others have complained as well. In the end, manager would not make it right beyond putting us on a wait list that is weeks long. We won't be back.

This afternoon, I tried to order 150 puppy pads and 3 containers of soft Milk Bones for my Shih Tzu. I've used PetSmart's pads for years and I like them. When I went to check out, the website screen prevented me from moving forward because the MilkBones could not be "overnighted" to my home. I called Customer Service and spoke with a rep who sounded like he was reading a magazine in addition to talking to me. To some extent, he did try (but not very hard) to help. At the end of the frustrating conversation, he admitted there was nothing he could do. The only option would be for me to pick up the MilkBones at a PetSmart store (oh, and the closest store, which is an hour away from me, no longer had the MilkBones). I politely thanked him for his time (?) and bought what I needed from Chewy's. I think PetSmart is out of its mind if it does not need its customers any more than that. We have all seen what is happening to companies with a lot of bricks and mortar stores and running off loyal customers just because they can't be bothered is a really bad policy.

I ordered few things for my cat and did door dash delivery. Supposedly they came and called me 3 times but in reality nobody called me. And I was continually tracking my order location online. They probably never came or called. I called customer service and they weren’t helpful either… seriously disappointed with service

PETSMART IN EL CAJON,CALIFORNIA Well now...understanding during Covid goes just so far. This location has repeatedly shown a profound incompetence and unwillingness to accept any responsibility when it is evident that they are clearly in the wrong. On numerous occasions we have taken our dog Buddy into this PetSmart for one of the highest priced grooming services offered and have consistently been dissatisfied in the final results. Did we mention it to Management? YES. And each time their excuses only overshadowed their inability to accept responsibility. At least three times, my wife and I left swearing to never return but after much patience and sensitivity we returned. NO MORE. On Monday I spoke with someone to schedule a top dog and let the person know Buddy would be getting his annual shot requiements on Thursday. She informed me that 48 hours would need to pass beforehand and wanted to make the reservation for Saturday and I opted for Sunday. That would be today....when I arrived, early mind you, they could not find any record of my appointment. Absolutely incredible. After letting the groomer know how dissatisfied we were after numerous times and told her to forget it her initial response was "ok". WOW. Once again not even an apology but an attitude that shouted 'not our fault that YOU made the mistake.' The only mistake I made was to return to this poor excuse for what should be a service oriented corporate facility with higher standards. SHOPPERS BEWARE. if they treat their guests like this I shudder to see how they treat their loving pets! Signed a 10 year customer no more!

I love the customer service at petsmart salon in cherry hill New Jersey route 38 I took my puppy for a haircut and bath the girl was very kind and patient with my puppy Max he came out looking great her name is lynnette she is excellent I would recommend her 💯

I bought two snails one was dead and I bought a Loach they said it was so small I couldn't see it in the bag when I got home I shook the bag around it was no Loach in the bag the emblem of the Blackfish on the PetSmart bags he's such an absolutely horrible horrible idea because if you have a very small fish that hides right around that emblem you can't tell if it's in the bag or not and I just had a sales associate tell me that there was a Loach hiding in between the snails right on that emblem will when I got home I exam the bag in the light and moved it around and there was no lo lo and behold so I have one dead snail and no Loach and they told me that I couldn't get my money back so I'm very upset about your product placement on the bags you can't see what's in the bags with that big black fish emblem on their