PetSmartReviews of petsmart.com

We received the wrong food from PetSmart which our kitten would not eat. We called to inform PetSmart of the error and have them send the correct order. They told us that the food would be shipped in the next few days and they asked us to return the shipment to a store. We accepted, understanding that mistakes happen. Nothing was delivered and after a few days we contacted them for an update. Now we were told that nothing could be sent until we returned the incorrect order to the store. We could have already had the correct food if we were not given the run around by PetSmart. Our kitten has been without wet food for a week because of their error.

I was so impressed. I chose them because they were close to home. They are so undervalued! My dog was calm and wanted to prance when she was done. My dog was not stressed and she looked great. Thanks Breanne.

My 9-year-old son worked very hard and made an effort to raise the necessary money to buy a lizard, he was super excited but it was the worst day of his life. An employee with a very bad attitude denied him the lizard he wanted, yelled at my 20-month-old son and called the manager who, with the same attitude, told my husband that he would not sell him the lizard. In all our time in this country it is the first time that my children suffer from racism, they were born here but speak Spanish and are proud of their roots. The manager's name is Stuart Dallas of PetSmart Store in El Cajon Ca. Seriously people like that shouldn't be in charge of a branch where of course families and children with great curious minds are going to go. ask questions and ask for help like my son did. He just wanted a pet and only met the hostile side of a human.

I had made an appointment for a bath and cut and my dog was given to me with none of that. They only clipped her nails and cleaned her ears and teeth. All that for double what I usally Pay, it’s unacceptable. My dog was also handed to me shaking like crazy which she’s never done before and it’s something that doesn’t sit right with me. This was at the Cosner corners petsmart in Spotsylvania, Virginia and the workers name was Celeste.

PetSmart in Fayetteville at the Pavillion HAS POOR CUSTOMER SERVICE & AGGRESSIVE GROOMERS!! my family and I recently relocated from Michigan to Georgia and our dogs have been going to PetSmart for over a decade and never have had experiences that we have had at this Fayetteville location! My three dogs had made appointment's last year and that went sour really fast with an employee named TRINA who skinned all of my Rottweiler hair off! who has since past away. I decided to try and give them another chance today and called to make an appointment for my small dog Affallo terrier mix and the same bad customer service over the phone with yelling as she did with my daughter when she arrived to pick our dogs up last year! Today this person told me that they can not groom my dog because I came up there to fight, This is absurd!!! I came to the facility last year because my daughter called me in tears on the phone with this same person yelling at her that I can hear through the phone so like any other parent I went to the store and asked for a manager and as my husband and I were walking up to the store we saw and herd this individual talking about our daughter and we said nothing to her just proceeded into the store to speak with a manager. that manager gave a discount that day for the confusion and stated she would speak with this individual! apparently not because this individual is still there! and when asked to speak with the manager of PetSmart I was hung up on and yelled at "THIS IS MY SALON! IAIN'T GOT NO MANAGER! THAT'S WHY I FLAGGED YO ACCOUNT TOO LAST YEAR SO WHY YOU CALLING" my daughter was just there yesterday with our Cane Corso's and everyone was so nice to her even telling her that she was valued customer oh and how much they love the mannerism of our two Cane Corso's. Our dogs came home shaking and vomiting after being groomed by them as well so I'm not very sure what they are doing to our beloved animal there but I will not patronize and I would like for my membership to the Banfield hospital cancelled as well! Affiliation means a heck of a lot!

February 28 202My granddaughter and her mother 2 siblings and friend went into the store at 1200 Brant street Burlington store # 1347 to purchase a fish as it was Gabriellas 10th Birthday . My daughter informed the rep Charlotte that they wanted to buy a fish for the tank 2x 7 gallons. When my daughter informed Charlotte that they didn't want anything special and that something simple would due This rep refused to sell them a fish NOTHING AT ALL I called the Store and spoke to Daniel who was very charming. He informed me he would speak to Charlotte and to have my granddaughter come in so he could help. This rep Charlotte should not deal with customers as she seemed to unimpressed at the request to buy 1 fish. Charlotte needs to be trained and learn how to deal with children

I brought both my dogs in today for grooming,. I have been going to this store for the past ten years for pet hotel and grooming services even though it is far away from my house. It has always had good customer service until now. I explained that I had forgotten the rabies papers in my car and asked if I could leave them so I wouldn't have to walk them back and forth. One lady was explaining that I couldn't and I was ok with that, but the other lady,. I believe it was Courtney said in a very dismissive way,. Ma'm it's store policy that you can't leave them. Still I was like, ok,. I will go out and get the papers with them. So as I was coming back, one of the dogs collars got twisted and he was choking and couldn't get air, so I carried him back in. Then, when I got into the grooming office, I saw they were both on the phone for customers. I waited for about ten minutes and then the lady who had been polite asked for the rabies papers and I gave them to her. Then as I was concerned for my little dog getting twisted up in the leash again, I began to take his leash off, thinking I was helping them out and keeping him from choking again, and actually thinking of getting him a new collar that wouldn't do that. So then Courtney said, ma'm you can't just take them off their leashes to run around.... I tried to explain that one of my dogs almost choked on their collar on the way back in and that was why I was taking off his collar, but she ignored that and continued to quote store policy to me. I don't know why she couldn't see how much trouble I was having but I was done with her rudeness and really didn't want her working on my dogs with so much anger so I will not be back to PetSmart again. I'm sure there is somewhere else that can see when someone is having a hard time and not be so angry and rude.

Ordered a curbside pick up and when getting to the store and parking in the appropriate spot, my Petsmart app would not open. There's no phone number to call on the parking marker. I went inside the store located at Poplar & Ridgeway and the girl wanted my order number. I told her I couldn't get on their site and she said "Yeah Wifi doesn't work" They charge my credit for the full price and told me it would be 7-10 days before I could see the money back in my account. WOW, I will not purchase from this store for pick up again. I should have ordered from Target...they have got it going on!