PetslifyReviews of petslify.com

I ordered a custom plush replica of my dog and paid extra for a preview service so I could review the design and request corrections before production. The preview they sent looked nothing like my dog in color, proportions, facial features or overall appearance. It looked like a generic toy rather than a custom replica based on the photos I provided. I clearly informed the company that I did not approve the design and asked them not to ship the product. Despite this, they proceeded with production and shipment anyway. When I requested a refund, the company refused and instead asked me to cancel the dispute with my bank before they would even discuss a return. This is very concerning. From my perspective, this creates a situation where a customer is left with an unwanted product and may later be asked to pay expensive international return shipping. I strongly suspect this process is intentionally designed this way, since international return shipping can cost as much as the product itself. Overall, I did not receive the service I paid for and the experience has been very frustrating.

I wanted to get this for my daughter who lost her fur baby of 10+years. I really liked the updates, complete with pictures. Gave me the opportunity to see what he looked like, make corrections or adjustments to the pet. My daughter cried when she got him, said she felt like he was home. They did a great job and really wanted to get it right!

We love the product that petslify related for our daughter. It was like replica of our dog Stella. They sent us proofs to check before it was sent and were very collaborative. We love it

My plush was a gift for my daughter and granddaughters. They recently lost their Maggie girl unexpectedly. They were thrilled to get a mini Maggie memorial plush to place her collar on and to snuggle as they grieve. Maggie was a Belgian Malinois with a brindle coat. They all love the likeness and my daughter said it was a comfort to have delivered ! Thank you for this service

Absolutely amazing experience with this company!

Our plush was excellent, very touching having lost our beloved pup unexpectedly due to a rare condition. I recommend the review so you can offer some final suggestions before final production. Do allow time to receive. We ordered in December and received in February because we asked for some minor changes.

This is the worst customer experience of my life. I’ve experienced downright lies from the so called customer service team. I paid for expedited service- 4-6 weeks. I’m now on month 3 with no product. I told my daughter that a special gift was coming for her for Christmas, well… now she asks if it’s ever coming. I have to tell her I’m not sure. I was told that my product was going into packaging phase 3 weeks ago.

A dead German Shepherd came back looking like a Cayote. They claim my review emails must have gone to spam. SHIT quality, shit service go ahead and spend emotionally.