Joy M.
Bad experience
When I was trying to order I needed to change my credit card. This became very difficult. Every time I went to add the card a box would pop up and cover the save button. So I would do it again and I wound up having several different payments. I finally called the company to get it straightened out but they said they couldn't refund it right away and all them money was tied up. I still do not see where the man actually refunded those orders I only have one order that I really want. Also when you sign up for order you don't know that you're getting a subscription and that's really sleazy.
Response from PetScyDec 8, 2025
Hello Joy! We are sincerely sorry for the technical difficulties you encountered on our site and the frustration regarding the multiple payment authorizations. We also empathize with your concerns about the clarity of the subscription enrollment; providing a transparent experience is very important to us. Regarding the refunds, we see that you were informed that we have processed the refunds right away on our end, but there are times that refunds may take 5-7 business days, depending on your bank's processing speed. We have sent you a private message to verify the status of those refunds, confirm that your account only has the single order you want, and ensure your subscription is fully managed to your preference. Best, PetScy Team