John F.
I have not received the order yet.
I have not received the order yet.
Response from PetScyDec 5, 2022
Hey John, per the review instructions we kindly ask that the customer contacts PetScy instead of leaving a poor review as this is an issue we have no control over but can offer 5 star service in regards to rectifying when contacted directly. With all orders to Canada, customs sometimes delays the trip over the border. It should be there this week. I provided the tracking link below. Please let me know (by replying to this review) if there’s no movement by the end of the week. If not we will happily provide a refund as we do have control on how we can respond when incidents do occur. I hope you will consider updating your review based on our response https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=802393632905210012&requester=ST/trackdetails Thanks Chris Founder


