PetScyReviews of petscy.com

Response from PetScyNov 17, 2022

11-21-22 Hey Daniel, As you mentioned previously , you ordered on Amazon.com. They’re an independent platform that handles refunds and returns. Yes, Petscy.com has a money back guarantee as we understand that not every dog will benefit from our chews due to external factors. So if you placed an order directly you can return for a refund. One of the perks from ordering directly. However , If you ordered from Amazon, simply go to Amazon and follow their directions as they provide a money back guarantee. You mentioned in your Amazon review that your dog got worst. If so, your dog is most likely allergic to pork and if so the chew isn’t the issue. Also, if they’re allergic to pork, their dog food (if chicken or beef flavored) is probably the reason for their initial suffering. Why I asked in previous response. As for requesting more info, we do so as we want to cancel any future orders if you’ve ordered on subscription. Please let me know if there are any other issues and I can look into. Thanks Chris Founder Hey Daniel. Sorry to hear that the itch chews didn’t help as they’ve helped thousands of other dogs. The chews are made up with ingredients that are proven to help skin related issues. So if it’s not helping, either your dogs underlining conditions can not to be solved with a supplement or (common reason) possibly your dog is being exposed to an allergen on an acute basis making it tough for the chew to overcome. I wish you the best of luck as we want to heal every dog. Do you feed your dog chicken or beef flavored food? If so, I would try salmon or fish flavors as so many dogs are allergic to those flavors. Brand matters as well. My Pitty has skin issues and we switched up her Salmon flavored food with a different brand and her skin went to hell. Best of luck. Thanks Chris Founder

Response from PetScyNov 16, 2022

Sorry to hear. If your dogs are itching more they may be allergic to pork flavoring. If you feed your dogs beef or chicken flavored dog food you may want to try a fish flavored type as that may be the reason for their suffering as they’re allergic to non fish flavors. My dog can’t handle those three flavors as well. Chris Founder

Response from PetScyNov 15, 2022

Update: thank you for giving us a chance to explain the situation and resolve to your liking. We are truly a brand that cares for our customers and their pets so we will always go the extra mile as you come first. Also, some suggestions. The itch chew is made Up with proven ingredients. If the chew isn’t helping it’s usually do to outside factors, most common being food allergies. Chicken/beef flavored foods seem cause a lot of dogs issues with their skin. If your feeding your dog those flavors you may want to switch them to one of the fish flavors/salmon as it will supply additional Omega oils. Just my two cents. Chris Hell Debra, When placing an order the customer chooses if they would like that order as an “one time purchase” or “subscription”. You chose the recurring option. If done by mistake, we offer a money back guarantee and resolve. You can review the ordering process at PetScy.com. As for managing the subscription you can do so at Petscy.com as well under the “Help” tab. You will be able to log in to our portal and manage all orders. You can also contact [email protected]/813.448.500 and they can assist. Reviewing the profile it appears that you were able to cancel and refund. Let me know if there are any other concerns as we are always trying to get better and stay a good company. Thank you Chris Founder

Response from PetScyNov 14, 2022

That’s awesome to hear. It makes all the employees happy here at Petscy when i share these reviews as it’s a great feeling knowing we are helping others. We appreciate you as a customer and if you see any of our ads on social media it would be appreciative if you could share this experience so others can see. Thank you from a fellow Rogers Chris Rogers Founder Petscy

Response from PetScyNov 14, 2022

Thank you for being understanding. Updated: Thank you for taking my call. As mentioned we went ahead and sent a replacement order out as it appears that UPS lost the order or is just taking their sweet time. Chris. Founder Hello Nicole, I am sorry to hear the order is delayed/lost. As you can imagine we rely on UPS and USPS to deliver our products and sometimes they fall short. However, once we learn about the issue we will quickly resolve. Can you please confirm your zip code and we will get a replacement order expedited . Is there anything else that we can do to make you a 5 star reviewer in regards to how we resolved this issue? Thank you Chris Founder.