PetScyReviews of petscy.com

Response from PetScyDec 29, 2023

Subject: Apologies for the Delay and Assistance Request Hello Priscella, I hope this message finds you well. Thank you for bringing your concern to our attention, and I sincerely apologize for any inconvenience caused by the delay in receiving your order. Typically, our orders take an average of 3-5 business days for delivery. In your case, since the order was placed on a Friday, it would have ordinarily been processed and shipped the following Monday. However, due to Christmas falling on that Monday, the order was shipped on Tuesday. I understand the importance of receiving your product promptly, and I want to assure you that PetScy strives to dispatch orders promptly. Once the order is in the courier's hands, we rely on their efficiency for a timely delivery. I regret any frustration this delay may have caused and would like to make things right. Your satisfaction is our priority. If there's anything specific you believe we could have done differently to improve your experience, please let us know. We value your feedback, and it will help us enhance our services. Thank you for your understanding, and we appreciate your patience as we work to ensure your order reaches you soon. Hopefully you understand that Petscy did send the order out the next business day and once in the couriers hands we count on their efficiency. Thank You Chris Founder

Response from PetScyDec 29, 2023

Linda, We are truly grateful for your glowing 5-star review of PetScy and our Itch Relief product! It warms our hearts to hear that our product has made a positive difference for your little girl. It's wonderful to know that the Itch Relief has provided relief from scratching and chewing, even when previous solutions fell short. We understand how distressing it can be when our furry friends are uncomfortable, and we're delighted to have played a part in her improved well-being. Thank you for choosing PetScy, and we look forward to continuing to serve you and your little girl with high-quality products. Warm regards,

Response from PetScyJan 5, 2024

Robert, Thank you for your wonderful review! We're thrilled to hear that you appreciate our autoship feature with automatic payment. Making the ordering process hassle-free is one of our goals, and we're delighted to know that it allows you to essentially place one order and forget it. We're glad the preshipping reminders are helpful in adjusting the shipping frequency, and we're pleased to hear that making changes is an easy process for you. Your feedback is valuable, and we're grateful for your support. If you ever need further assistance or have more feedback to share, please don't hesitate to reach out. We look forward to serving you with convenience and excellence in the future! Chris Founder

Response from PetScyDec 29, 2023

Omar, I want to express my sincere gratitude for your kind words and the fantastic 5-star review you left for PetScy. Your satisfaction as both a client and a pet owner truly warms our hearts, and we are thrilled to have been able to address your needs promptly. It's particularly humbling to receive such positive feedback as I founded PetScy with the mission to help pets, inspired by my own pitbull rescue named Bella. Knowing that we made you happy as both a client and a fellow pet owner reaffirms the importance of putting dogs first in everything we do. If there's ever anything more we can assist you with or if you have further feedback to share, please don't hesitate to reach out. Your support means the world to us, and we look forward to serving you and your furry friend for years to come. Thank you again for choosing PetScy! Thank You, Chris Founder PS-If you see our ads on social media, please post a pic of your pup as we love seeing our clients.

Response from PetScyDec 28, 2023

Hello Sue, Update-Did you want me to push up your next order? I see that you updated I sincerely apologize for any inconvenience caused by the delayed delivery of your recent order. I understand the importance of timely shipments, especially during the holiday season, and I'm sorry that your experience fell short of your expectations. I've reviewed the tracking information for your order, and I can see that it was dispatched on December 19th. Unfortunately, once the order is in the hands of the couriers, we rely on their efficiency to ensure a prompt delivery. I completely empathize with your frustration, and it's disheartening for us to receive a 2-star review due to circumstances beyond our control. To address this issue and prevent similar occurrences in the future, I would like to propose adjusting the shipping schedule for your subscription. If you're open to it, we can set your subscription to ship a week earlier, providing an extra buffer to account for any potential courier delays. Please reply to this email with your confirmation, and I'll ensure this adjustment is made promptly. Thank you for bringing this matter to our attention, and I appreciate your understanding. We value your feedback, and it's our priority to make sure your future experiences with PetScy are seamless and enjoyable. If you have any further questions or concerns, please don't hesitate to reach out. We are committed to making things right for you. I hope you consider updating your review If and only If you feel that our service has been to your satisfaction. TRACKING: https://webtrack.dhlglobalmail.com/orders/33872312193524153/details/420527619261290198160200063371 Thank You Chris Founder

Response from PetScyDec 27, 2023

Hello Helen, You mention Tooties. Are you leaving a review for the right company? Secondly, orders take about 5 biz days to reach its destination unless you pay for upgraded shipping. The order was placed Dec 20th and should be there soon (today/tomm) which means it’s not delayed and the timeline is normal especially since we lost a day due to Christimas. If you’d like a refund that’s fine. Just send the order back and once received we will issue a full refund. Tracking: https://www.ups.com/track?track=yes&trackNums=92748909840687583005866264&loc=en_US&requester=ST/trackdetails Chris Founder