CP
I accidentally ordered to the wrong…
I accidentally ordered to the wrong address, it was one digit off. I tried calling customer service numerous times but was unable to get a hold of anyone so my product is shipping to the wrong place. My fault, but it would have been nice to speak with someone to hopefully get it corrected. EDIT: once my review was seen, someone reached out to me to get the correct address and I did receive my product. It’s been close to 2 weeks and I definitely notice less scratching. I am satisfied and will continue for at least the 3 months recommended to see how it goes. Thank you!
Response from PetScyAug 26, 2026
Hey Cherie, We understand that accidents happen. What’s the correct address? We’ll send out a replacement order for you if you haven't spoken to customer support yet. We just ask that you update your review based on how we responded to and resolved the issue. Also, I see that your order was placed at 6:00 PM. I’m assuming that’s around the time you called? If so, our support team signs off at 5:00 PM EST, which would explain why you weren’t able to reach anyone. Let me know the correct address, and we’ll get this taken care of. Thanks, Chris Founder