PetPlateReviews of petplate.com

Our dog loves the food and the containers are much easer to dish out than Farmer's Dog. However, the last 2 shipments have been incorrect. I was told a flavor we ordered was out of stock. Fine, then let me choose a new flavor instead of choosing for me. We started using Pet Plate because of the convenience of the containers. Our dog gets half a container at each meal. Easy! The next shipment, they were out of the size of the containers we ordered. Without contacting us, they instead sent large containers. Not a big deal but no we have to measure each meal. Which takes away the convenience. I'm giving them one more shipment to see if things get corrected before we cancel. But as of today, 3 of the 6 flavors are out of stock. They claimed on another review it's because of tariffs. I'm not buying that. Tariffs would only impact the price. *Update: I received a reply from Pet Plate asking me to update my communication settings. They were updated prior to this review. The only communication I get is when the order has shipped.

Food looks good but fulfillment and shipping are terrible. First order was missing two (of 7) containers. Dry ice container was empty so food was not kept cold during shipping. More than half was warm (not even cool!) despite outdoor temps in the low 50’s. I had to throw more than half of it away. Looked good online but experience was awful. I requested a refund and won’t try them again. (Edited for typo.)

Pet plate had promised that shortages of certain recipes would be corrected by Labor Day, and yet we are well into October and the problem remains. They continue to mislead their customers on these issue in attempt not to see subscriptions get cancelled. Not a reliable company.

The ONLY reason I'm not giving a one star is because my dog does actually like the food. Besides that, everything else about this company is so frustrating. First off, THERE ISN'T ENOUGH PRODUCT. I've had MULTIPLE flavors come with less than the 8 oz advertised on the container. Beef, chicken, and now venison. The first time I brought this up to them they said "It could be off by 1 - 2 oz" and gave me a $5 credit. Literally illegal but pop off queen. I'm definitely going to talk to a lawyer about this because it happens so frequently and I don't want a freaking credit I want the product!! The way I know is because my dog is supposed to have 2oz every meal and a lot of the times her last meal is shorted. I meticulously weigh them because I'm just like that and it's so annoying that I have to supplement some other food because it's literally not enough. Secondly, they make coming back to check how much you're supposed to be feeding your dog so irritatingly vague and unavailable. WHY is it not just right there?? Why do I have to dig in my account or email customer service?? Cancelling is also a pain but that's for obvious reasons. They also only ship every three weeks unless you email their customer service. Make it make sense. Why is everything just a run around with this company?? I seriously wish I never gave my dog the food and saw how much she actually enjoyed it because now I feel beholden to a company that is so annoying to deal with. The only way I would recommend them is if your having a lot of difficulties with your dog eating. My dog is a senior dog so I can suck it up for the time being but I would NEVER start a puppy on this food. All in all, don't recommend. Only if you have a super picky eater and this is the only food she actually gets excited about. Can't knock them on that front, the food is actually good and my dog loves it, unfortunately.

My pup Chloe a Brittany absolutely loves the Turkey and Beef. She licks her bowl clean and goes nuts when I open cabinet where it's stored. I wiill continue to keep her on this plan. I highly recommended but it can be pricey for large dogs or multiple dog household.

Looks just like all dog food, mushy. If my dogs took 2 bites, I was lucky. Heated it, added cheese..... still didn't like. For once I would like to get what is pictured in the advertisement.

Very good food for my pet . I noticed the fur got very health he was happier and playful

It's not a bad product, but it's clearly for people who have WAAAAY more dollars than sense... I'd been paying through the nose for it for the convenience through chewy, whose website has been unresponsive for a while now, and made the mistake of going to petplate's website - what an insulting run-around! Talk about made to benefit the seller...! Couldn't just shop & choose products, you have to enter all of this personal info and the AI bot puts together a "plan" - that surely recommends what's best for the seller for us to buy, rather than allow me to pick what's best for me to buy. VERY sad sign of the times - and a major mile marker on the highway of us being a society that's been very effectively dumbed-down!!!