PetPlateReviews of petplate.com

Back in April, when I first ordered pet plate dog food, it came to my home delivered partially. Dethod, the representative that I emailed and message said it would be okay. I fed this one serving to my dog. I ended up having to take her to the vet with a food. Sensitivity, so I canceled the future orders at that time. It's been 3 months, and all of a sudden. My account gets hit for a $117 and dog foods being delivered. I immediately reach out through messaging and email. Because you can't contact this company direct. And they basically told me they're not going to refund my money and to donate the dog food to a friend or something. So it doesn't go to waste.I do not recommend this company at all.It's a joke, and it'll end up costing you in the end.Even when you cancel, I will continue to post and let everybody know until they refund my money

I’ve been a loyal Pet Plate customer for over a decade, but I’m really disappointed. Since losing my Chihuahua, Kasey, in April 2025, I updated my profile to stop receiving food for her. Yet, I keep getting notifications that food is on the way for her instead of for my other dog, Kirby. This is the third time, and while I appreciate the apologies, it’s painful to relive this loss. I hope you can address this issue. It feels disheartening for a company that cares for pets.

After 10 years I had to leave Pet Plate.as other reviewers are saying, things have gone down hill and keep getting worse. Deliveries are late. I had to buy food from the pet store for my dog because I completely ran out. The container sizes are inconsistent and I am stuck measuring the ounces instead of just using one container a day. Customer service is non existent. Phones are off they do not accept phone calls anymore. Emails if answered take days and they are ranges from people overseas. SO sad to see hat used to be a great company go down hill. I have moved to Ollie and am waiting for my first box this week so I can transition my dog.

Food looks good but fulfillment and shipping are terrible. First order was missing two (of 7) containers. Dry ice container was empty so food was not kept cold during shipping. More than half was warm (not even cool!) despite outdoor temps in the low 50’s. I had to throw more than half of it away. Looked good online but experience was awful. I requested a refund and won’t try them again. (Edited for typo.)

It's not a bad product, but it's clearly for people who have WAAAAY more dollars than sense... I'd been paying through the nose for it for the convenience through chewy, whose website has been unresponsive for a while now, and made the mistake of going to petplate's website - what an insulting run-around! Talk about made to benefit the seller...! Couldn't just shop & choose products, you have to enter all of this personal info and the AI bot puts together a "plan" - that surely recommends what's best for the seller for us to buy, rather than allow me to pick what's best for me to buy. VERY sad sign of the times - and a major mile marker on the highway of us being a society that's been very effectively dumbed-down!!!

This website is not accessible for visually impaired users because when I try to enter on choices, I’m unable to click to start my meal plan and when I called a month ago, I wasn’t able to place an order with a representative because they did not want to help

I have a HUGE issue with them !!!!!

Here's where I have a HUGE issue with this. The price. They quoted my 55lb saluki $500 a month for the fresh option (after the promotion, because this is something that you're presumably buying consistently for the rest of your dogs life. Who cares about your first box?). That equals about $8 per cup or $15 per pound. Whole foods sells ground chicken (the most expensive item on the ingredient lists) for $8 per pound. Sweet potatos are $4,green beans $2 so on. So we can assume based on the nutritional breakdown around $6 per pound. Ignoring quality differences and the fact that they definitely get things whole sale, that's an almost 300% mark up. Starbucks comes in at an 80% mark up. These numbers are not exact and they have other options that would save you at most $100 a month, but they are definitely close. Even at a 150% mark up it's outrageous. For comparison, Forbes magazine said a liberal shopping man 24-41 spends $440 ish in groceries. These prices are wild. Absolutely wild.