PetPlateReviews of petplate.com

Multiple shipments have been late and I don't mean a day or two I mean a week or more. The container size varies and the math doesn't always add up to the amount you should receive. Response times to emails are getting longer and longer. The last time I called they offered to send me a few extra tubs so that I would have cushion if the shipment was late again. The extra tubs came a week later than expected. When the "extra" tubs were ordered somehow my main shipment was just canceled. So now I am worse off. I don't think I can give them any more chances to fix the problem. If your shipments are consistently late then change your shipping lead time. It is clearly a systems issue.

Pet plate had promised that shortages of certain recipes would be corrected by Labor Day, and yet we are well into October and the problem remains. They continue to mislead their customers on these issue in attempt not to see subscriptions get cancelled. Not a reliable company.

The ONLY reason I'm not giving a one star is because my dog does actually like the food. Besides that, everything else about this company is so frustrating. First off, THERE ISN'T ENOUGH PRODUCT. I've had MULTIPLE flavors come with less than the 8 oz advertised on the container. Beef, chicken, and now venison. The first time I brought this up to them they said "It could be off by 1 - 2 oz" and gave me a $5 credit. Literally illegal but pop off queen. I'm definitely going to talk to a lawyer about this because it happens so frequently and I don't want a freaking credit I want the product!! The way I know is because my dog is supposed to have 2oz every meal and a lot of the times her last meal is shorted. I meticulously weigh them because I'm just like that and it's so annoying that I have to supplement some other food because it's literally not enough. Secondly, they make coming back to check how much you're supposed to be feeding your dog so irritatingly vague and unavailable. WHY is it not just right there?? Why do I have to dig in my account or email customer service?? Cancelling is also a pain but that's for obvious reasons. They also only ship every three weeks unless you email their customer service. Make it make sense. Why is everything just a run around with this company?? I seriously wish I never gave my dog the food and saw how much she actually enjoyed it because now I feel beholden to a company that is so annoying to deal with. The only way I would recommend them is if your having a lot of difficulties with your dog eating. My dog is a senior dog so I can suck it up for the time being but I would NEVER start a puppy on this food. All in all, don't recommend. Only if you have a super picky eater and this is the only food she actually gets excited about. Can't knock them on that front, the food is actually good and my dog loves it, unfortunately.

Looks just like all dog food, mushy. If my dogs took 2 bites, I was lucky. Heated it, added cheese..... still didn't like. For once I would like to get what is pictured in the advertisement.