Louis D.
They continually mess up shipping and…
They continually mess up shipping and delivery. Customer service is only so-so. I have run out of food for my dog several times due to the company’s late shipping. Save yourself a headache and go to a different company. You contact them and you will get a silly response with silly dogs words like “woofing on it.” Our dogs need their food and this silliness isn’t appreciated. My dog has gastritis and I have told them many times her food can’t be late. I switch the delivery date and am promised it will come on that date and it doesn’t happen. Awful company!
Response from PetPlateMar 29, 2023
Thank you for your feedback, Louis. We’re so sorry for the delivery experience you’ve had as we never want to disappointment our customers. We strive to deliver our meals on time, as a well-fed dog is a happy and healthy dog. We’ll be here if you and your pup ever decide to reactivate your account 💙