PetlibroReviews of petlibro.com

DO NOT WASTE YOUR MONEY!!!!!!! Their products are nothing but "high tech" trash. It will work for a little and the crap out for no reason. Connectivity is ALWAYS an issue! There are countless times I have had to fight to regain connectivity. My WiFi has no issues and I have a wifi booster too. Notifications are still incredibly delayed. The app is trash when it comes to setting up your device or even handling troubleshooting issues. Reporting them is a waste of time as well, as you just recieve error messages. Their subscription service for their filters is even more atrocious. After 3 weeks of waiting for my initial order that never came, I immediately cancelled my subscription and got my money back for that at least. Customer service is no help what so ever as these issues are never resolved. Its apparent they do not put updates out to fix this sort of crap. This is the biggest waste of money I have ever spent. JUNK!

I have 3 RFID One feeders, one AIR feeder, and 2 dock stream fountains... so I'm pretty invested in the PetLibro products. I have only had a couple problems in the year+ I've owned them, and any time I've contacted support, they've been very responsive and helpful. In this case, a RFID One develop a fault. After helping me troubleshoot and determining that it was a hardware issue, they replaced it under warranty. I received the replacement product quickly and and very happy that I'm back up and running perfectly!

Ich bin leider nicht wirklich zufrieden. Aber weniger mit dem Gerät, sondern mit der Abwicklung. Ich wollte eigentlich den kabellosen Trinkbrunnen. Die Internetseite ist meines Erachtens wirklich sehr unübersichtlich, so dass ich versehentlich das Gerät mit Kabel bestellt habe. Es war wirklich im ersten Step nicht direkt ersichtlich. Das Gerät ist angekommen und ich habe meinen Fehler sofort bemerkt. Es gibt kein Retourenportal und keinen beigelegten Retourenschein. Man muss sich mit dem Kundendienst in Verbindung setzen und die Retoure anfragen. Die teilten mir aber mit, dass die Retoure 30 € kosten würde und haben mir direkt einen ordentlichen Rabatt angeboten, wenn ich das Gerät behalte. Ich habe noch kurz versucht zu erklären, dass ich ja gegen ein hochpreisigeres Gerät umtauschen möchte, aber auch hier wollte man mir nicht entgegenkommen. Somit habe ich den Rabatt angenommen, der mir ehrlich gesagt auch umgehend gutgeschrieben wurde. Natürlich war es mein Fehler und final auch meine Entscheidung, den Rabatt anzunehmen. Aber ich fand 30 € Rückversandkosten doch wirklich schon sehr happig und zusätzlich hat man mir gesagt, dass es auch nicht sicher wäre, ob ich den restlichen Betrag zurück bekommen würde, denn immerhin habe ich das Gerät ausgepackt. Ja, natürlich habe ich den Karton geöffnet. Aber das Gerät war ja vollständig unbenutzt und quasi original verpackt. Das habe ich auch mehrmals geschrieben, weil ich noch dachte, man hätte mich falsch verstanden. Aber man wollte mir hier nicht entgegenkommen. Final sitze ich hier nun mit einem Trinkbrunnen, den ich, wie zu erwarten, nicht nutze, weil ich das Gerät nicht die ganze Zeit an der Steckdose haben möchte und ärger mich über rausgeworfene 60€. Daher mein Hinweis, hier nur zu bestellen, wenn man ganz genau weiß, was man möchte, was einen erwartet und auf der Internetseite wirklich ganz genau hinzuschauen, dass man das richtige Gerät erwischt. Retouren sind hier einfach nicht ohne weiteres möglich.

Purchased three Petlibro RFID cat feeders for my cats and I'm overjoyed with both the product and customer service! This product has been such a game changer for my overweight cat who would eat the medicated food of my diabetic cat. They adjusted quickly to the new feeders and aside from a lot of trial and error with feeding portions, I have no complaints regarding them. I tried their CarePlus free trial and was impressed, but felt like I could do without it. I cancelled the trial but was still charged, albeit by my own mistake. The app did not have any tab or page to view upcoming charges and renewals, and instead was entirely through Apple Pay. I contacted customer support and spoke with Jestoni, explaining the misunderstanding and my complaints regarding the app interface. Jestoni not only apologized, but forwarded my feedback to the development team for future updates AND offered to guide me through cancellation steps on Apple Pay. I cannot thank Jestoni enough for their assistance and going above and beyond for me. They were kind, professional, and did everything you would expect from a customer service agent. Thank you so much! I highly recommend these feeders for those with multiple cats with special diets/needs. Aside from the app interface complaints, my only other nitpick would be the collars themselves. They are advertised as break-away, but the ones I received weren't the best. HOWEVER, the RFID tags are detachable, and were placed on my cats' favorite collars! Because of this, I feel no need to lower my rating. Thank you! I hope this review is helpful for those considering this product.

Customer service made my experience excellent, 12/10 recommend! They responded immediately, thoroughly, and respectfully. They were very patient and understanding. They made the exchange process the easiest I've ever dealt with. It really felt like I was talking to a human who treated me like a human in real time via email without zero frustrations which says a lot in regards to customer service. This alone makes this company number one for me and I will be returning as needed as a loyal customer as well as telling all friends and family to use them too! I originally purchased from them already knowing how sleek, convenient, and reliable their products are from a friend who uses their products. They have amazing sales making luxury products affordable. I am beyond excited to welcome home my new pet with petlibro!

We have the water fountain and the dry food dispenser. Life changer! Both non wired. Last ages between charge. Easy to use and work really well. App also great. Customer service has also been amazing! Cannot thank them enough for the support! 10000% recommend!

Die Nass-Futterautomaten erleichtern das Leben sehr. Die Katzen sind immer mit frischem Futter versorgt, auch wenn man mal länger im Büro sitzt. Wenn ich im Urlaub bin, braucht der Katzensitter nur die Schalen regelmäßig frisch befüllen, und die Katzen bekommen so weiterhin in ihrem Rhythmus ihr Nassfutter. Im Supportfall wurde ich schnell und unkompliziert unterstützt und mein Problem sehr kundenorientiert gelöst.

My experience with Petlibro was amazing! Thank you so much for your quick and kind support. The customer service was professional and very helpful, and my issue was resolved smoothly. Highly recommend! 💕🐾 I’d like to thank Trina for her amazing support! She was very kind, responsive, and made sure my issue was fully resolved. Her professionalism and care made my experience with Petlibro truly wonderful. Thank you so much, Trina! 🌸🐾