PetlibroReviews of petlibro.com

I ordered a pet feeder from Petlibro and overall experience was good. The website is simple to navigate and it was easy to find different pet products. They offer smart feeders and fountains which help manage feeding time for pets, especially when you are busy or away. Petlibro focuses on smart pet care products like automatic feeders and water fountains that make daily pet care easier. Delivery was fine and the product quality feels solid. Setup was not very difficult and instructions were clear enough. The only small issue was that some features took a little time to understand at first.

Needed a replacement part, the homies originally sent the wrong one, but my guy Vincy immediately corrected it and refunded the difference and let me keep both.

I had a really great experience with Petlibro and wanted to share! After receiving my automatic cat feeders, I realized I needed a couple of extra food bowls that fit the machine—but they weren’t available for purchase separately on the website. I reached out to Petlibro’s customer support team, and they responded to my emails quickly and were incredibly friendly and helpful. They arranged to send the additional bowls with free shipping, which I truly appreciated. Although I initially received the wrong product (likely just a small miscommunication), they handled it right away. They sent out the correct replacements at no charge and didn’t even require me to return the incorrect bowls. It’s so refreshing to deal with a company that stands behind their products and genuinely cares about customer satisfaction. Thank you, Petlibro, for the excellent service—I’ll definitely continue to support your brand!

I had wanted to order an extra stainless steel bowl, despite it not being available on the online store (and replacement parts not being available to ship to my country anyway). When I contacted customer service, Ruby @ pet libro was so helpful - not only did she arrange to send me the bowl, but she always replied to my questions quickly and professionally. She was so helpful, friendly and polite - I was super impressed with my whole customer service experience! Thank you, Ruby!

I’ve had a very positive experience with Petlibro. They are consistently responsive, proactive and easy to deal with. Queries are picked up quickly and communication is clear, which makes collaboration straightforward. They are helpful in finding solutions and flexible when timelines are tight. Overall, a reliable and supportive.

I bought a PETLIBRO Capsule Water Fountain (model PLWF002) in May last year and it's already unusable. Where the cord feeds into the unit, the edge of this gap is sharp, and over time it has damaged the cord, particularly when putting the blue plug on top to keep the cord in place and not happy to continue using it. I reached out to Petlibro and Curry's where I purchased the water fountain but they have refused to help me even though it's still under guarantee. I wasted a lot of time going back and forth on email to Petlibro, only for them to only offer me a discount to buy a new product, but given this experience and how difficult the fountain was to clean, I won't be buying another and wouldn't recommend this product or customer service.

entreprise efficace, à l'écoute, réactive, excellent contact avec le SAV, des solutions trouvées à chaque problème et très rapidement

My pet automatic feeder broke and they responded quickly and were super helpful! Within a day the new one was shipped out free of charge due to the great warranty! Good communication!