PetlibroReviews of petlibro.com

I am so pleased with Petlibro’s technical support! I have been trying everything to reconnect my Granary Camera Feeder to the internet- the manual, YouTube videos, my internet provider to no avail! I’m leaving Thursday for an out of state trip and needed my Petlibro to make sure they are fed and to be able to see them while I’m away. Yes, I have a kitty sitter to care for them, check in on them. But it’s different when I know they’ll be fine because I can see them when they’re eating! Vincy, my technical support guy, helped me figure out that I had not done the feeder’s unbinding step and it was so easy to do! Thanks so much to Petlibro for a great product and fantastic customer service!

Vincy was very helpful in helping me with my questions. I just got this new cat liter box so I wasn't sure about some things. He even asked me to run a cycle while we were in the chat to make sure all was good. I really appreciated that very much.

At the very beginning of the support email i thought it was AI but it quickly changed to a person. They were beyond helpful and made everything right for my feeder. We even had a small issue with the replacement part and they went above a beyond to make it right.

1. Le distributeur de nourriture humide Polar est une parfaite merveille. 2. Le service client de Petlibro est excellent !!! Ils sont aux côtés du client avec excellente réactivité et ils proposent des vraies solutions.

So I was having trouble with my feeder closing while my cat was eating and they instead of lying and going around it they assured me it was a problem in the older model feeders and they sent me a new feeder. I had asked if they wanted the old one and they said no. I really like the way this was handled and appreciated not being put on the side. Also they are typically very responsive. It’s hard to find such good customer service!

I had a great experience with Designlibro’s customer support. Alexa was very helpful, responsive, and guided me clearly through the process. Everything was handled smoothly, and the transaction was easy and straightforward from start to finish. Really appreciate the support and professionalism — highly recommended!

Perfekt, am Anfang war mein vierbeiner skeptisch aber mittlerweile nimmt er es an.

Wir haben schon eine Futterautomaten von der Firma Petlibro und sind sehr zufrieden, nun wollten wir uns einen Trockenfutterautomaten für zwei Katzen zulegen, bestellt, angekommen, aber er ist nicht mit Akku, nur Stromanschluss oder Batterien falls Strom ausfällt. Jetzt beginnt das Spielchen wie bei den schon vorherigen Erfahrungen anderer Käufer bei Petlibro, die Retour der Ware! Habe das gleiche erlebt am 09.04.26 Email an Support geschickt und einen Mitarbeiter alle Daten geschickt die er zu der Ware haben wollte und dann das gleiche geschrieben bekommen es geht an den Supervisor und der meldet sich innerhalb 2 Werktagen, jetzt inzwischen sind es schon 6 Tage und keine Rückmeldung. Das ist sehr schade, da die Geräte schon sehr gut sind. Der eine Stern kommt im Endeffekt nur wegen dieser fehlenden Leistung der Retour!