PetlibroReviews of petlibro.com

At first their support was fantastic. I bought the Granary feeder. Got it set up. Controlling via wifi is pretty sweet. Great feeder actually. My cats eat vet prescribed dental kibble which is quite large, though it fit in their measuring circle sticker on the feeder. The feeder would jam when dispensing. I contacted support and they were very responsive. Gave me some suggestions etc. I tried them all but after having the feeder for just over a week and continuing to experience jamming, I decided this was not the feeder for me due to the larger kibble. I contacted them again and indicated my desire to return feeder. They said to send them pics of PN number, model number and image of kibble on their measuring circle. They said once they receive that, I would receive instructions for return. I sent them requested pics right away but I have heard nothing for a week. I have reached out to them twice and no response. Interesting that support requests were answered right away, but return requests are silent. I am in Canada so I can’t use the return process for US only.

Ich hatte den Futterautomat und den Wasserbrunnen bestellt. Nun würde ich den Brunnen gerne retournieren und habe mich an den Kundenservice gewendet. Dieser fühlt sich nicht in der Lage mir zu helfen und hat mein Anliegen an einen „Supervisor“ weitergeleitet. Seit dem Totenstille und keinerlei Hilfe für die Retoure. Ich habe es nun über mehrere Kanäle versucht, jedoch bekomme ich überhaupt keine Antwort. Eine Retoure sollte eigentlich ein Standardprozess sein.

I have an urgent, unresolved crisis with my PetLibro auto feeder — and their customer support has been completely useless. The feeder lost its WiFi connection and is now stuck in "lock mode," which means I can't unlock it, can't re-pair it, can't do anything. I've done every troubleshooting step on my own: rebooted the device, uninstalled and reinstalled the app, confirmed the firmware is current, and provided their support team with every model number and part number they asked for. Nothing worked. Here's why this matters: I'm leaving Wednesday night and won't be back until Friday — just over 24 hours — and my pet sitter had an emergency. My pet has no one to feed them. This is not a "wait 48 hours" situation. This is an animal welfare situation. But that's exactly what PetLibro keeps telling me — wait 48 hours. There is no phone support (they never answer). Their chat is AI-only, and when you ask for a real person, they just take your email. Email support collects your model numbers, then tells you someone will be in touch in 48 hours. No escalation path. No acknowledgment of the urgency. Just a wall. And this isn't a one-time glitch. I own four PetLibro devices — two Granary feeders and two Dockstream 2s — and the Dockstream 2s constantly lose connectivity. Buggy products, no real support, and no accountability. One more thing: don't bother looking for honest reviews on their website. They curate them. I deeply regret choosing this company.

DO NOT BUY THIS LITTER BOX! Worst purchase, I should've gone with my gut and bought the new Litter Robot when I was looking to replace my earlier model Litter Robot. NO CUSTOMER SERVICE OR TECH SUPPORT WITH A HUMAN FROM PETLIBRO! NO WARRANTY SUPPORT WHEN REQUESTED. Just bot B.S.

I have not been impressed with customer service in a long time. This was impressive. In the very first communication, I was assured they would take care of things and not to worry. We went through a couple troubleshooting efforts and then a new motor was sent out. I can't tell you how much this has left a positive impression on me. I will be sure to buy from you again... And strongly recommend!

Petlibro quickly walked me through a process to fix my Dockstream, which I followed and it works again!

Great Customer Experience!!! I admittedly misunderstood that the Luma bundle items would ship separately from the main unit. Customer Service responded quickly and provides me with all of the tracking numbers. It was such a relief to see such quick response and caring.

My questions and mails were answered immediatly and i received a really good support. Mr.Jinsen took care of my request and provided me very friendly and helped to find a solution. My 🐈‍⬛ is happy.