PetlibroReviews of petlibro.com

My cat lost her collar and can't get into her feeder... she is so sad. Customer service was so helpful and kind!!!!

I can't say enough good things about the Luma cat litter box-it has completely changed our daily routine. The no-scooping feature alone is a game changer, especially with four cats in the house. It keeps everything clean, fresh, and hassle-free, which is something I didn't think was truly possible with multiple cats. One of my favorite features is the built-in weighing system. Being able to monitor each of my pets' weight and habits gives me peace of mind and helps me stay on top of their health in a way I never could before. We ended up purchasing two Luma litter boxes for our home, and it was absolutely the right decision. They handle the workload perfectly, and all of our cats adjusted to them with no issues. I also want to mention how helpful Randy was throughout the process. He made sure all of my shipments arrived and answered any questions I had. Setup was quick and easy, and everything worked right out of the box. If you're on the fence-especially with multiple cats-this is 100% worth it. It's convenient, clean, and gives you extra insight into your pets' health.I wouldn't go back to a traditional litter box again. Luna, Taz, Toby, and Gracie love the Luma!!

I reached out with an issue for devices I'd purchased from Petlibro and the staff was so quick to respond. They immediately helped me figure out the problem, found my order history and let me know I was within warranty. I have new devices on the way and I'm absolutely thrilled with how helpful and responsive Vincy and the Petlibro team were.

Je suis client de Petlibro avec plusieurs appareils : distributeur de nourriture humide, distributeur de nourriture sèche et fontaine 2ème génération. Je suis satisfait de ces produits. Malgré tout le distributeur de nourriture humide est sujet à des problèmes. Ces sont de bons produits en pleines évolution. Merci Petlibro

I have purchased 2 Petlibro Dockstream 2 fountains. I absolutely love them and so do my 2 Ragdolls. The customer service is amazing. I highly recommend Petlibro!

Bought the Petlibro automatic cat feeder a couple years back. Always worked perfectly. Recently a problem arose that I couldn't figure out. I contacted customer support,and Vincy responded just about immanently thru text. Long story short, apparently, after I had last took apart the feeder for a deep cleaning, I reassembled one part wrong, therefore the feeder was distributing way more cat food than expected. Glad I reached out to customer support instead of throwing the unit away thinking it was broke (it was past it's warranty). So a big thank you to Vincy and Petlibro in general!

Excellent customer service supporting an excellent product!

I have not purchased the fountain yet, but I plan to. I had several question that I wanted clarified before committing to the fountain. All my questions were answered thoroughly and with great kindness. This is the type of customer service that really makes this company stand out from the rest!