PetlibroReviews of petlibro.com

Très déçu par cette entreprise et son SAV. Appareil défectueux (distribution aléatoire voire inexistante), problème connu et récurrent… mais aucune solution concrète malgré plusieurs relances. Quand il s’agit de vendre, tout est fluide. Mais quand leurs dysfonctionnements impactent directement le bien-être des animaux, il n’y a plus personne. Aujourd’hui, 2 ans et 1 semaine après l’achat (soit une semaine après la fin de la garantie légale de conformité) l’appareil est KO. Je suis contrainte de les nourrir manuellement + payer une catsitter pour nourrir les chats sur les week-ends où je m’absente.

I’ve received the Luma automatic litter box, and honestly, disappointment is an understatement. The advertised AI features simply don’t work as expected. My cat’s recorded weight fluctuates wildly between 2.7kg and 4.7kg, which makes the tracking completely unreliable. It defeats the whole purpose of having “smart” monitoring if you can’t trust the data. I’ve spent the past two weeks troubleshooting with their support team, and the experience has been frustrating. To even get basic functionality, you’re pushed toward expensive subscription plans that are overly complicated and poorly explained. I ended up purchasing one, only to find it didn’t even apply to my device. Thankfully, Apple refunded it. The air filtration system is also ineffective — it doesn’t seem to filter odours at all, which is a major letdown for a product in this category. When I requested a return due to the product not functioning as advertised, I was told I’d have to cover shipping costs myself for this large, bulky item. That’s unacceptable given the circumstances. On top of that, customer service responses are slow and unhelpful. Overall, this has been a very poor experience. I would strongly recommend considering alternatives — there are more established brands out there with far more reliable technology.

The team at Petlibro were more than helpful with my second-hand purchase of their wet food dispenser, and now it seems to be working well. I will sing your praises on high to anyone looking for such products for their cats!

My problem was solved by the tech in about 30 seconds. Can't ask for more than that.

The product itself is great, I’m not paying the extras but still get notifications when my dog has a drink. Their estimate of how long the water will last is way off, but that’s not a problem as I’d rather have fresh water every few days and not every 11. The highlight for me though has to be the outstanding customer service I’ve received from Mark. Polite, prompt and effective - there was a delay with Royal Mail and Mark resolved it with zero hassle, I updated my order half way through and again, the refund was issued straight away and updates provided immediately. If all other vendors had this level of service we’d all be a hell of a lot happier and calmer. Thank you to Mark and the team for a great experience with your company!

Vincy was very helpful with customer service! I also love the feeder.

I order my replacement filters via a subscription. The last shipment I received was damaged and missing parts. I contacted customer service and they were prompt in responding and resolving the issue with a replacement. I would highly recommend Petlibro products!

Well Would luv it if it had longevity. Pumps are short lived and the base unit does not last . Cats liked it. I'm going to try out one of their competitors. Someone out there must be making a top notch cat fountain.