PetlibroReviews of petlibro.com

Purchased the dual bowl automatic granary feeder online via Walmart.ca Marketplace. It stopped working after a few months (dispensing the entire container of food at once). Tried all recommended troubleshooting, nothing worked. Contacted PetLibro and even though it was within the warranty period, Petlibro refused to honour the warranty or stand behind their product. They claimed that Walmart Canada isn't a recognized seller (it was a third party via Walmart Marketplace). Neither Walmart nor PetLibro will refund my money or give me a replacement, which is horrible customer service. Take care when purchasing the product and beware of the seller - if something goes wrong, PetLibro may not honour their warranty.

For a close-to $100 product you would assume that Petlibro would have responsive customer support, especially since they tout a 1-year warranty, however that is not the case. As someone else mentioned in their review, The Glacier product is poorly designed and will short out. It happened to me, and since the customer representative and overall customer service channel was unresponsive - I decided to open up the water filter to see what the issue could be. To my surprise the poorly designed water filter housing, where the electronics are stored mind you, was collecting and trapping water. This issue caused the shortage, and despite leaving the housing unit open to dry enough for it to work again, I don't have confidence in the product to not short out again. My advice, research another water filter system from a different company.

We recently bought a glacier fountain and it was working great for one day, and then it shorted out and is now complete dead. we have sent a claim for refund but we have not been contacted back and this was a week ago. I do not recommend any one purchase from this company. They do not care about their products and they do not care about their customers.

Bonjour suite à l’achat , d’un distributeur automatique en Mars 2024 , et d’une fontaine à eau également. Je constate que le distributeur de croquette s’éteint, je vérifie , étant sur batterie ou câble je le rebranche. Sur l’application l’appareil ne remonte pas. Bref il s’éteint , ce déconnecte , ne distribue plus les croquettes. Dans la journée aucun possibilité de voir l’appareil qui et déconnecte Et quand je rentre il et éteins. Je contacte le SAV et la rien, on me demande les même papiers , et au dernier mail du SAV qu’une mise à jour devrais résoudre la problème, et malgres une mise à jour de l’app. Le produit et HS et pas de SAV, donc attention à votre Achat. Car SAV Nul. au vu des tarifs de leur produits.

Bought a Granary Wifi dual feeder for my 2 cats. The feeder randomly distributed 50-75% of programmed quantity (verified with kitchen scales). Contacted customer service, after 5 emails with tips and elaborate requests for data on the machine still no effective solution for fixing the malfunctioning product. I then requested a return address (not provided elsewhere) and received a proposal for a 50% refund if I did not return the product?? Website mentions 30 days full refund if not satisfied, purchase was still in retraction period (14 days). I have requested the address for the 2nd time, no reply to date. Avoid if you can!

Believe previous reviews on this merchant. Has the glacier for 3 months. Have a filter subscription. Maintain machine as instructed. Machine stopped working. Opened 3 tickets only 1 general reply and no other help. Be aware when purchasing items from a company with no phone number. UPDATE: They contacted me an apologized for the delay. They are sending e a different unit for no cost. This was all that I was looking for.

Futterautomat Granary nicht wie beschrieben. Gewicht der Portionen stimmt nicht, Trockenfutter wird zerbröselt. Rücksendung nur auf eigene Kosten möglich, eine Erstattung erfolgt per Geschenkkarte für den gleichen Shop. Fazit, unfreundlicher Support, schlechte Reaktion, keine Rückzahlung erhalten, obwohl das Paket zurück geschickt wurde. Anzeige wegen Betrug gestellt.

I have ordered the polar wet food feeder from the EU store on the 21st of July. It is the 6th of August now. They said it would be 3 business days. I have not received my order and nobody is answering my emails. Or instagram messages. Very poor service! Do not order here if you want to receive your package. It seems like a scam since nobody is answering anymore