PetlibroReviews of petlibro.com

I purchased a sock stream wifi water fountain. It worked great and then quit working properly. I contacted them through email. First excuse they offered was the app has a glitch. Well app updated and problem remained where the tank would be full of water and the app would show it 1/2 full. Meanwhile the product is only 10 months old. Then they told me to recalibrate it, which I did but the faulty app didn't show that. Then they offered to refund me the money with an Amazon gift card. What is the purpose of a 2 year warranty if you aren't going to even stand behind your product. Yes it was very quiet. But I am tired of the poor customer service, don't honor their warranty, and really don't give a crap about their customers. I would never purchase anything from this company ever. Stay away and give the business to people that actually care to keep their customers happy. Because clearly this company just wants the money in their pockets.

Product work great to start then all of sudden stopped. Customer service tried to be helpful.. finally accepted a faulty docking station which they stated in email (sometimes products get through that are faulty).. offered me refund minus tax... then came back to me and said sorry can't issue refund as past 30 days.. so have a £60 uk official e gift card... Find somewhere better to get products... make sure you read ALL terms and conditions before buying...

After an initially bad experience with the help team, a member of the design team contacted me to help solve my issue. So I have mixed feelings on my experience, but ultimately I feel like they have really tried to help me solve my problem.

Hab beim "Nachtshoppen" den appgesteuerten Trinkbrunnen gekauft. Im Nachhinein dann bemerkt,das die Station doch ein Kabel hat und mir komplett ohne Karbel eigentlich wichtiger war,als die Appsteuerung. Zumal ich mehr als eine Katze habe und dadurch eh nicht nachvollziehen kann,welche Katze wieviel getrunken hat. Habe dann 5 std nach dem Kauf ne Mail geschrieben,das ich den Kauf gerne ändern möchte. Bekam sehr schnell eine Antwort mit," kein Problem,das Produkt is ja noch nicht im Versand. Ich solle doch nur noch die Bestellnummer des Brunnens schicken,den ich eigentlich haben möchte." Am nächsten Tag bekam ich eine Versandbestätigung und noch ne Mail wo stand,Umtausch nicht möglich. Ich könnte aber reklamieren,da aber die Versandkosten 16€ oder 26€ betragen,würden sie mir das Angebot machen,ich bekomme die Hälfte des Geldes wieder und kann den Brunnen behalten. So hab ichs dann gemacht. Nun zum Brunnen! Die intervallenfunktion funktioniert,heißt,15min fließt das Wasser,15min nicht. Das Problem is nur,wenn das Wasser nicht läuft,ist auch kein Wasser im Napf. Nach ca 1min is alles durchgelaufen. Die Katze kann dann erst in 14min wieder trinken,wenn das Wasser wieder läuft. Und jetzt nach 5 Monaten is die Pumpe kaputt!

The product got delivered in time by the company. I got their automatic feeder with RFID. I tested it with my 2 cats, and my 2nd cat who's not supposed to use it, is able to crack the lid open in under a minute. Whereas, with SureFeed's microchip feeder, he has not managed to ever open it even after yrs of use by now and God knows he's tried. Meanwhile, the 1st cat, for whom the machine is intended for, struggles with how big and heavy the chip on the colar is and is trying to take it off, whereas she seems to have no issues with colars which are not heavy and bulky like this one. So, 2 out of 2 it's complete crap product, and they haven't put any thought into designing it at all. There's a huge need for a product like this in the market, and now that they finally created it, it's really disappointing to see how failed and poor the engineering behind it is. And for a very steep price too.

Das Gerät war am Anfang etwas „Schwierig“ und die Qualität unterscheidet sich in unseren Augen leider vom Preis wir haben den Nassfutter Automaten mit eigener Kühlung. Das Gerät tourt andauerten hoch und wieder runter und die Lautstärke ist unangenehm. Wir wollten von der Zufriedenheitsgarantie Anspruch nehmen, wie viele schon sagen scheint der Support in einer anderen Zeitzone zu arbeiten was ok ist allerdings wurde uns erst aufgrund eine fehlenden Aufklebers nur 50% zugesprochen, da wir den Aufkleber noch haben hat man uns nun 70% angeboten. Das hat nichts mit 100% Geld zurück zutun. Dazu kommt das wir das innerhalb der 14Tage machen möchten, es ist fraglich ob das Unternehmen sich an das Deutsche Gesetz hält denn sie wären innerhalb von 14 Tagen dazu verpflichtet das Gerät zurück zu nehmen und das Geld voll auszuzahlen.

I experienced a shipment with a missing item first and then received a faulty replacement item for the dockstream app monitoring water fountain from Petlibro. The amount of grief and stress I’ve had to go through, first with the delivery and now with the setup, has left me feeling frustrated and defeated and convinced that customer satisfaction isn’t primary for them. There is no direct helpline to contact and get help and I have to wait for days to receive a response via email. The automated response from “April” does very little to help the situation. Utterly disappointed with the laid back response time to issues and not being able to get direct help causes more panic and not feeling valued as a customer.

Purchased a toy mouse for my cats a received a feeder instead contacted Petlibro several times but no positive response received.