Since 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
petlibro.com
Website
petlibro.com
Category
Appliances & Electronics
Location
Santa Clara, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 50% of reviews.
Latest
Most recent review: October 2026.
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Expensive product that has failed after only 18 months
Water fountain was great to start with but has completely failed after only 18 months of use. Won't purchase from this company again.
Response from PetlibroJan 28, 2025
Dear valued customer,
Thank you for your feedback. I understand your concern about the issues you’ve faced with the product.
I’m truly sorry that your water fountain stopped working. We strive to provide quality products and reliable customer service. We offer a 24-month warranty for the product that was purchased from our authorized sellers.
If you would like to discuss your situation further or have any additional questions, please feel free to reach out to Petlibro directly. Your feedback is important to us, and we appreciate you bringing these issues to our attention and hope to bring you satisfaction.
If you encounter any further problems with your products we are always here to help you.
SM
Samantha M.
The rfid pet feeder works as described
The rfid pet feeder works as described. It has 12 serving size choices and some fun personalization options on the led screen. You can choose the volume of the mealtime callout. The door function emits a low hum. The rfid tag is very small and easy to attach to my cat's existing collar. The app is very intuitive and there are no ads! I am able to monitor the unit and my cat's meals, and feed my cat remotely.
Response from PetlibroJan 20, 2025
Hi Samantha,
We are glad to receive your evaluation!
We will continue to work hard to make Petlibro's product functions more perfect.
Have a great day always!
ED
Ella D.
Camera does not work
Camera does not work - seems to be the case with many people buying the Smart Camera Feeder. Waste of money!! DO NOT BUY!
Response from PetlibroJan 7, 2025
Hi Ella,
We’re very sorry to hear that you’re experiencing issues with the camera on your Smart Camera Feeder. We understand how frustrating this can be, and we sincerely apologize for any inconvenience caused. To provide you with the best support, please send us a copy of the order receipt/invoice for your feeder and the email address you used to log in to the app.
Meanwhile, could you please follow the troubleshooting steps below?
1. Power Supply Check:
Do not install the batteries, unplug the feeder, and plug it back in after 30 seconds.
2. Factory Reset the Feeder:
Unplug the feeder and plug it back in. Perform a factory reset by holding the reset button until you hear "Reset Successfully," and after about 30 seconds, the feeder will finish loading and prompt "Ready for Wi-Fi Connection."
3. Reset the Router and Positioning:
Reset your router and ensure it is in the same room as the feeder, keeping them close to each other within a radius of 15 feet.
4. Re-add the Feeder to the App:
Check if the issue persists after reconnecting.
5. Double Check the Network Permission:
Confirm if you have turned on the permission for the app to use WLAN & Cellular Data. We have attached a picture for your reference.
6. Restart Your Phone:
Some customers resolve this issue by restarting their phones.
If none of these solutions work, please send us a screen recording showing the camera setting and the live streaming page in the app. You can upload the video to WeTransfer (https://wetransfer.com/) and share the link with us.
Thank you for your patience and cooperation. We will do our best to resolve this issue promptly.
JG
Johannes G.
Glacier Katzenbrunnen hübsch aber laut und schnell verstopft
Wir haben den Glacier Katzenbrunnen für unsere Katzen gekauft. Schön anzusehen und mittelschwierig in der Installation: Man muss Online-Videos finden und mehrmals genau ansehen, um zu verstehen, wie der Schlauch genau eingesteckt wird usw. Aber dann funktioniert es recht gut, muss aber spätestens nach einer Woche gründlich gereinigt werden. Es bildet sich eine seifige Schmierschicht im Trinkteller. Obwohl wir häufig auch den Schlauch reinigen und den kleinen der beiden Filter auswechseln, war das Gerät nach eineinhalb Monaten stark verstopft, und es kam noch sehr wenig Flüssigkeit heraus. Erst ein Austausch des großen Filters hat das Problem gelöst, allerdings zu einem Zeitpunkt, als die Filteranzeige noch "2 von 3" anzeigte, also eigentlich deutlich vor der vorgesehenen Zeit. Was besonders ärgert, ist dass es keinerlei Hinweise dazu gibt, wie die verbrauchten Filter zu entsorgen sind. Das sind Kaffeetassen-grosse Objekte mit harter Plastikschale und mutmasslich voller Chemie. Es ist ein chinesisches Produkt, das aber für den internationalen Vertrieb nur unzureichend vorbereitet wurde, und bei dem außer auf das hübsche äußere Design auf nicht viel geachtet wurde.
Response from PetlibroJan 7, 2025
Hello Johannes,
Thank you for sharing your detailed feedback about the Glacier Cat Fountain. I’m glad to hear that you appreciate its design and that it has been working well for your cats initially. However, I understand the concerns you’ve raised, and I appreciate the time you’ve taken to share them with us.
Regarding the challenges with installation, I apologize for any inconvenience caused. We’re continuously working to improve our instructional materials, and I’ll share your feedback with our team to ensure setup becomes more intuitive and user-friendly in the future.
As for the cleaning requirements and the filter performance, I understand how frustrating it must be to deal with clogs and unexpected filter replacements. Regular cleaning is indeed essential for optimal performance, but the early clogging and inaccurate filter indicator you’ve experienced shouldn’t be happening. I will report this issue to our product team for further investigation.
Your point about filter disposal is very important. The lack of clear disposal instructions is something we’ll work to address, as sustainability is a priority for us. I recommend checking with your local recycling or waste management guidelines for handling plastic components and chemical filters, but I’ll also escalate this concern internally to provide better guidance in the future.
We value your feedback greatly—it helps us improve our products and services. If there’s anything further I can assist you with or if you’d like to discuss these issues in more detail, please don’t hesitate to reach out.
Thank you again for choosing our product, and we’ll strive to do better.
Best regards,
Fortunato
Customer Support Team
LA
Log A K.
Broke when bought, broke again in 2 weeks
I bought this item and it was delivered without issue. I put the feeder together just as PETLIBRO instructed and used the included cord. The feeder never turned on. I had to wait another week for a replacement.
The feeder dispenses "food", but the feeder does not tell you how much each serving is. I had to set the feeder to three portions to make it dispense one cup since it does not tell us how much the machine thinks one serving is.
Second, the door that is supposed to only "open" to the corresponding RFID collar stays open and does not close. There is no benefit if the door does not close and remains open all the time.
**UPDATE 1/2/2025 - I was sent a replacement; however, after 2 weeks, it stopped opening its lid when the RFID tag came into contact with the bowl. I cleaned every part of the dispenser, and it still has the same issue.
The product does not work, is designed poorly, and missed quality control in the production process.
I wish I could get my money back, but Amazon refuses to work with customers when a product is defective.
Response from PetlibroJan 7, 2025
Dear valued customer,
Thank you for your feedback. I understand your concern about the issues you’ve faced with the products and the frustrations with Amazon.
I’m truly sorry that our product did not meet your expectations. We strive to provide quality products and reliable customer service.
If you would like to discuss your situation further or have any additional questions, please feel free to reach out to Petlibro directly. Your feedback is important to us, and we appreciate you bringing these issues to our attention and hope to bring you satisfaction.
If you encounter any further problems with your products we are always here to help you.
JM
JMH
Worst customer experience if you have any issues you’re on your own
Petlibro website is more expensive than Amazon or Chwey.com. Don’t even bother ordering anything from them directly.
When you order any product directly from the website the customer service is terrible. You can only find email support and the response time is up to 48 hours, no phone number is available for help. Absolute terrible customer service, they’ll respond to you by email with the generic message, close your issue and then disappear leaving you to start the support request process all over online which means another 48 hour wait for information or help.
They also take $15 off the total to return anything , even after paying the same to ship it to you the first time. Don’t bother ordering from the Petlibro website go to Amazon where you get free and easy returns and better customer service. The price is also $20-$30 lower on Amazon.
Response from PetlibroDec 31, 2024
Dear valued customer,
Thank you for your feedback. I understand your frustrations with our customer service.
I’m truly sorry that your experience with our support team did not meet your expectations. We strive to provide quality products and reliable customer service, and it’s disheartening to learn that we fell short in your case. We understand your frustration regarding the lack of a phone number for customer service. Currently, we regret to inform you that we do not have a customer service phone number. However, we are actively working towards establishing a call center to enhance the overall customer experience. We apologize for the inconvenience caused. Rest assured, we are here to assist you via email and will do our best to address your concerns promptly.
Regarding the 30-day return process, we completely understand your concerns. However, we would like to clarify that for non-quality related warranty claims, the buyer is responsible for shipping costs. Petlibro refunds the cost of the product itself according to our policy.
If you would like to further discuss your situation or have any additional questions, please feel free to reach out. Your feedback is important to us, and we appreciate you bringing these issues to our attention and hope to bring you satisfaction.
If you have any other concerns or questions, we are always here to help you.
MA
Martin
Rücknahme wird verweigert
Nach recht zufriedenstellender Erfahrung mit einem Futterautomaten von Petlibro (abgesehen von sehr hakeliger Einrichtung der App), hatten wir uns entschieden auch einen Katzentrinkbrunnen dieses Unternehmens zu bestellen ("Dockstream" mit Akku). Großer Fehler.
Der Bewegungssensor funktionierte unzuverlässig, die Trinkschale lief nach einiger Zeit trocken und zudem ließ sich die Verschlusskappe des Filterbehälters in der Trinkschale nur extrem schwer öffnen. Fingerverletzungsgefahr. Kurz: Wir waren mit dem Gerät unzufrieden und wollten es zurückschicken.
Petlibro verspricht auf ihrer Webseite eine "30-Tage-Geld-zurück-Garantie aus allen Gründen" (wörtlich zitiert). Da habe ich andere Erfahrungen gemacht...
Nach Kontaktaufnahme wurde seitens des Service auf die gewünschte Rückgabe gar nicht eingegangen. Stattdessen sollte ich zum Beweis, dass mit dem Gerät etwas nicht stimmt ein Video schicken. Nun gut, ich habe ein Video und diverse Fotos geschickt. Daraufhin wollte man mir dann "aus Kulanz" (sic!) ermöglichen 20% günstiger eine neue Wasserschale für den Trinkbrunnen zu kaufen (also den Deckel neu kaufen). Das wollte ich nicht. Daraufhin bot man mir dann an, den Deckel auch kostenlos zu schicken. Mein Wunsch das Gerät komplett zurückzugeben, auf den ich in jeder meiner E-Mails an den Service hinwies, wurde hartnäckig weiterhin ignoriert. Letztendlich habe ich mich dann entnervt darauf eingelassen, mir den neuen Deckel schicken zu lassen. Das Thema ist damit für mich erledigt, weil ich mich nicht weiter ärgern möchte. Meine Erfahrung möchte ich aber hier teilen.
Response from PetlibroDec 27, 2024
Sehr geehrter Kunde,
Vielen Dank für Ihr Feedback. Ich verstehe Ihre Besorgnis über die Probleme, die Sie mit den Produkten hatten, und die Frustration über unseren Kundenservice.
Es tut mir wirklich leid, dass Ihre Erfahrung mit unserem Support-Team nicht Ihren Erwartungen entsprach. Wir sind bestrebt, qualitativ hochwertige Produkte und einen zuverlässigen Kundenservice bereitzustellen, und es ist entmutigend zu erfahren, dass wir in Ihrem Fall versagt haben.
Wenn Sie Ihre Situation weiter besprechen möchten oder weitere Fragen haben, können Sie sich gerne an uns wenden. Ihr Feedback ist uns wichtig und wir freuen uns, dass Sie uns auf diese Probleme aufmerksam gemacht haben, und hoffen, Sie zufriedenzustellen.
Wenn Sie weitere Probleme mit Ihren Produkten haben, sind wir immer für Sie da.
FL
Floflo
Would not recommend
I purchased a PetLibro water fountain to help monitor my aging cat's water intake. None of that has happened. The fountain I received did not function properly (would not calibrate) and to return/exchange it was so difficult eventually I had to send a detailed video of the epic fail. And the exchanged part did not work so I had to let go of the goal of monitoring puddy's water intake.
Then a water expert visited our home for pre-visit before installing a whole house osmosis system; he tested the fountain water and it was bad. I mean, off the charts. Apparently if you have some nasty elements in your water, those elements get stored in the filter which keep contaminating the water making it worse than had you just used tap water. So now I am using the system sans filter.
I have it, it sorta works, but meh would not recommend.
Response from PetlibroDec 20, 2024
Dear valued customer,
Thank you for your feedback. I understand your concern about the issues you’ve faced with the products and the frustrations with our customer service.
I’m truly sorry that your experience with our support team did not meet your expectations. We strive to provide quality products and reliable customer service, and it’s disheartening to learn that we fell short in your case.
If you would like to further discuss your situation or have any additional questions, please feel free to reach out. Your feedback is important to us, and we appreciate you bringing these issues to our attention and hope to bring you satisfaction.
If you encounter any further problems with your products we are always here to help you.
