PetlibroSince 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Appliances & Electronics · Reseda, California
Excellent
Appliances & Electronics · City of Industry, California
Excellent
Appliances & Electronics · Los Angeles, California
Excellent
Appliances & Electronics · CARLSBAD, California
Excellent
1,033 approved reviews, newest moderated first
Caoimhe K.
I had an issue with my device and contacted support. I heard from a rep quickly with some additional troubleshooting. Once we confronted that the issue still persisted, my case was escalated to another tier. I heard back from Trina and they facilitated a replacement device. I appreciate the promptness in responses and the willingness to help find a resolution!
Ramesh
After a negative review I have now had the best customer service from them. I have now given them 5 stars. Thanks to lala for resolving my issue My email review is 402816
Response from PetlibroOct 8, 2025
Hi Ramesh, Thank you for your feedback. We sincerely apologize for the inconvenience caused. I’m truly sorry that your experience with our support team did not meet your expectations. The delayed response was due to a recent increase in email volume, and we deeply regret any frustration this may have caused. We always strive to provide high-quality products and dependable customer service, and it’s disheartening to know we fell short in your case. Thank you for sharing your ticket ID. We will get back to you within today, and I’ll personally follow up on your case until your fountain concern is fully resolved. If you have any additional questions or concerns, please don’t hesitate to reach out. Your feedback is very important to us, and we truly appreciate you bringing this matter to our attention. We hope to restore your confidence in our service.
Tina R.
One of my kitty’s Polar wet food feeders malfunctioned and Petlibro’s customer service came through and sent out a new one. Kitty cat Phoebe is so thankful! Thank you for backing your products and caring about our pets!
Gina R.
I love that I can customize the amount of food, time of feedings and personalized call for food. My cat Fig is a little piggy who needs to be fed often, this automatic feeder literally saves my sanity, especially early in the morning when mama still needs some shut eye.
Celina
I have absolutely loved my Petlibro fountain and my cat, Deuce loves it too!! I’ve had two different kinds and have been happy with both!! I have had the Dock stream for a little over a year and it’s been great until the last few months I’ve been having problems with the pump but I reached out to customer service and they’re sending me a replacement pump for free!! They were very helpful in all of the emails too!! I truly appreciate their incredible customer service.
Nikole M.
Customer Service is Great Lala was very prompt and helpful regarding my request for a new tray and pump. I will continue to purchase products from PetLibro!
Sara S.
They were very fast and efficient with correcting my issue with my cats feeder. We currently have 4 of these feeders and we love all of them. I can keep my kittens away from my adult cats food. So I was very upset when I noticed the lid not lifting on one of the feeders but within 48 hours I had a replacement on the way to my home with no charge! Absolutely recommend petlibro for automatic feeders.
Natalia N.
Sehr gute Kamera Qualität, sowie ein breiter Blickwinkel, den man unterwegs je nach Wunsch ändern kann. Auch die Zwei-Wege-Audiooption ist praktisch und macht die Interaktion mit unserer Katze witzig!