PetflowReviews of petflow.com

PetFlow was very helpful in fulfilling my order when my vet was not reachable. They made sure my cat got the supplies he neede. Thank you PetFlow.

I had a problem with a delivery not arriving but after my call, the problem was solved with a repeated order that I received today!

This is the 2nd time I have ordered dogfood only to be told a week later that they are out of stock. In that week they are never able to give me and order update information........

I was happy to find Royal Canin feline urinary SO. Unfortunately, the ordering fulfillment process was very bad. It took many days of my calling and emailing to help the ordering team. They kept saying “ we’re reaching out to our pharmacy team” and nothing would happen. My vet clinic kept saying that they were not contacted. I finally forwarded the email from Petflo which said they were having a difficult time reaching the vet clinic ( they always answer for me and their fax machine works) to the veterinarian owner. I am not sure if she called or not but finally I have received a notification my order has shipped. So, now that it has shipped, I have no idea when it will arrive. The tracking number given reports nothing. So, I am glad they had the product I need, but unsure when or if it will get here. Glad I used PayPal so I can get my money back if it doesn’t arrive. Diane G

One stop shopping for pet food is wonderful. We love ordering from PetFlow. Orders are accurate and timely. That said, this last order was a big order for us: 2 - 30 pound bags of dog food and 1 - 20 pound bag of cat food. It was all put in one standard weight corrugated box and not a more industrial weighted box. It was impossible to move, nevermind lift or drag into the house. That poor cardboard box was weakened from the excessive weight forced on it and the thin tape was straining to stay together. Frankly, when one tiny cut was made to the tape (good things we jumped back), and the box burst open. All the bags of food were intact. Questionable decision on how to pack and ship.

Never sent a tracking number and took over a week to receive order. Order wasn't even shipped until 4 days after order was placed. Chewy is superior in every way.

I am very happy with PetFlow everything that I have order has arrived quickly and intact and the prices are very good.

Fast delivery! Great service! Thank you!