PetflowReviews of petflow.com

I really like the fact that Petflow supports animal charities and isn’t associated with the sale of live animals. Good selection, great prices, things come quickly. I tell others about it.

I was recommended to Petflow through my vet. They had everything in stock that I needed for my cats prescribed Veterinary diet. After three days I had to call to get ahold of someone because my order showed two different statuses. The representative I spoke with helped me understand what was going on with my order. My vet didn't verify the prescription so I had to send it through. My vet never received the verification on their side. I was told multiple times that on the following Monday it would be approved and shipped out. After a week in ordering it, it hadn't shipped yet. When I contacted I was told the same thing I was told on that Monday. That it was approved and getting shipped out. I was told multiple times that I would get tracking information but never recieved it. Was then told that my order was being shipped out from the food company itself. Half of my order showed up after two weeks. And I still have no clue when the other half is gonna show up. When I texted Petflow to see if they knew when the rest was gonna show up, I was told the food company was having a hard time with product supply. I feel like if they didn't have the product, they shouldn't be letting people buy it.

Wasn’t overly impressed with the service. Was my first time using them, glad I was in no hurry.

The prescription dog food was shipped shortly after my order was placed. Unfortunately, it got lost on the way and never arrived at my house. Customer service was very helpful and they promptly sent out another package. It arrived 3 days later. This was my first order from this company, and I would order again.

I would give you 5 stars except you all did not know Royal Canin had discontinued my cat food. I made a $151 order and was told it was on its way of course all by computer I am sure. But Royal Canin is not fulfilling its orders. Apparently you are not keeping up with your companies. This is crucial when you have pet food that requires vet approval and pets that have medical issues. Discontinuing food by these companies is serious for us and we depend on distributors like you to be aware. Now I have to deal with a big problem and a cat who does not eat and starves.

It does work, however I judged the size by the photos & description, and they were very misleading. It is super small. It said for multi-pet household, it does not last long enough for mine. It is also a pain to refill, having to unplug and take it to the sink every time for the reservoir to stay full. I would recommend this to someone with a single pet, personally.

order arrived ahead of time and was is good condition.

A little snag with order, but, customer service was excellent and the problem was immediately rectified. I’m a long time customer and will continue to be. Very pleased with Petflow