PetflowReviews of petflow.com

Excellent prices and fast shipper.

Prompt service, fair pricing, good selection.

Excellent service

We appreciate the consistent product availability, the quick delivery, the prices, and packaging. There are a few products that we are not able to get for our dog so we sometimes shop elsewhere to get everything all at one time.

I use to love petflow. Now when I go to buy my cat food it always says verifying prescription for days. I call my vet and the verification wasn't even sent. Then I tell customer services to call my vet. They say they will. Then they reschedule my whole order for a month later. My cats need their food now. They were so good for 4 years. I don't know what happened. I now have switched to a different company for my cat food.

I've been using PetFlow at least 3 years now and I have auto ship set up. The last two deliveries have been soooo late that I have to go buy other food so my two cats can eat. Please DO NOT send item shipped emails if the order has not shipped! I received a June 11th email that my order had auto shipped and its June 26th and I still have not recieved my order of food for my cats. I don't recall it being this way. I would usually get my order 2-3 days after I received the shipping email. If something has changed with YOUR shipping arrangements those who have opted for auto ship should be informed immediately as we depend and expect a food order within the auto ship time selected. If we need to calculate a 2 week shipping time into our autoship that would be helpful to know. This is very frustrating and I view Pet Flow as a great convenience as certain pet foods are not sold in my area. I hope this does not continue to happen as it makes the experience extremely inconvenient.

The product I wanted to purchase showed it was in stock when in reality it was not. It took PetFlow a week to figure that out and notify me. That is miss leading information and indicates Petflow does not know how to manage the supply of products.

Horrible. No one knows anything within the company. My order was cancelled twice and I ordered again for the third time and nothing has been shipped. My worst shopping experience ever!