PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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57,206 approved reviews, newest moderated first
STEVEN N.
Shipment arrived about six days late, requiring additional purchases from local bricks-and-mortar vendors, travel time and such. FedEx was in no way helpful. Petflow personnel were marginally informed. Will hesitate to use your service again. Whole point of ordering online with shipment to our door was to eliminate shopping trip, but in this case your service failed entirely. You should lose Fedex.
TORIE F.
Ordered dog food that they say is in stock and it’s not. Was sent a message immediately saying it’s out of stock. That being said you can still order said dog food on their website. If it’s out of stock why still lie and say it’s in stock?
CARLA Z.
Excellent service on a product that also had a competitive price. This is a re-order, and I will order again in the future.
Linda O.
Great Company, fast delivery and wonderful customer service...
Britta K.
Totally dropped the ball twice on the same autoship for feline prescription food and couldn't care less whether I cancelled or not. Never again
Tom D.
I tried out Petflow as a first time customer and have not been very satisfied. Being a Chewy.com customer, I'm used to the 2-3days shipping. I placed an order on 6/27 and the product wasn't delivered until 7/8. Not only is shipping slow but the prices on Petflow aren't competitive at all. Needless to say I won't be shopping on this site any longer.
LISA
We have had good experiences with PetFlow in the past but this time the pricing was higher once the item was in my cart. I had to call to get the issue straightened out and get a coupon added that wasn’t working online. I also verified that my new address was on file and the order would ship to this new address as we had just moved. Well the order took longer than usual and ended up being shipped to our old address and we ran out of food for our dogs. We use a special kind of food that you can’t just run to the store and get, which is why we have to order online. Overall a very inconvenient experience. Way too many issues with their website and ordering process to return.
VICKI B.
I was very pleased with the ease of ordering with PetFlow, and the speed of delivery right to my door.