PetflowReviews of petflow.com

I have had no issues. Delivery has always been timely and my orders correct.

Always great service!

I love the subscription option and the price. My cat had urinary crystals and was eating taste of the wild cat food. I switched to Fromm and have had no crystals and a happy cat.

Easy to shop online for quality pet food. Quick delivery.

Always able to get what I need and fast delivery. Have recommended to several friends.

Prices are “on sale” prices that are the same price as everywhere else and they say you saved this $. That’s really not the case you paid the same price as at Chewy, PetSmart, Petco or Amazon. There was a discount to sign up for automatic shipping, that was great! On my original order I received a 22# bag of dry puppy food and 12 cans of wet puppy food. Several cans were damaged and I had to throw out 2. The package looked fine so I guess it was damaged before it was packed? I was refunded the 2 cans and comped some $ for my troubles. I decided not to continue the automatic program but when I tried to do it online it wouldn’t let me. I had to call and stop it verbally. What a hassle! I decided since I had some comp $ I would order again this time dry puppy food and a toy ball for the puppy. The it let me do the order but the next day I was notified the toy ball was out of stock and Petflow would send it later, when it didn’t say. The dry puppy food arrived and the box was in very poor shape, barley holding together the top was open and you could see the contents. But there was no damage to the dry puppy food I could see so OK. The toy ball arrived the same day so that worked out. Between Petflow and their shipper (Fedex) I think Pet flow is a bust and I probably won’t use them again.

My very 1st order was lost and I had to reorder. I also had to go to my local store to purchase more dog food since my order did not arrive when it was expected. I called customer service and they did send out another shipment of the same product but the inconvenience still took place.

This was our first time with this company. It was easy to order and got the items very quickly. Thank u