PetflowReviews of petflow.com

Great products and fast shipping

Would love to keep purchasing my dog”s food from them (Fromm) but it takes so long for delivery.

I was searching for a cat treat because Royal Canin is experiencing significant production issues and these treats are just about sold out everywhere. I was so thrilled when I saw that they were "in stock" at petflow.com. I immediately placed an order and waited...and waited. The status showed "order shipping" for several days. Finally, I contacted customer service and was informed that they were never "in stock." As a matter of fact, they don't even stock the item; they have their orders shipped directly from Royal Canin! They were awaiting for Royal Canin to produce more and then they would submit the order to Royal Canin to ship from there. That's ridiculous! First of all, don't list it as "in stock" if you don't have the item currently in your stock. Secondly, if you know that the item is drop shipped from the manufacturer and they are out of stock, LET THE CUSTOMER KNOW! Don't just keep the customer waiting with no explanation or communication! That's not a good way to do business! This was my first order from them and I promise that it was my last. Actually, I have NO order from them as I canceled it and will never try to order from them in the future. I just don't trust them now.

Although the product I ordered showed on the website as available, it was not. When I didn't get a shipping notice, I had to call to find that out because I needed the product ASAP. I wasn't even notified by email that the order was cancelled until many days later. I presume since they just cancelled the order that I have now lost my discount. I will not order from Petflow again. Very disappointed.

Ordered pup toys that were too small for our puppy. We tried contacting petflow to return without response. Disappointing as we really wanted to like pet flow as we like what their product look like. Returning items should not be difficult as items are purchased unseen. Hopefully they will improve.

My friend recommended PetFlow to me. I'm glad he did. All the dog food and treats I ordered were great and arrived at a speed beyond my expectations. One item was delayed at their warehouse but I was notified immediately and that item arrived incredibly fast from the date of notice.

Perfect! Ordering was easy, and delivery was very fast and accurate. I will definitely be using PetFlow again!

Was fast delivery every ttphing was what I expected