PetflowReviews of petflow.com

I've had to call twice now for the one case of wet food that has yet to arrive.

If I could give 0 Stars...My very first order and they sent the wrong product. The return policy says I would have to pay a fee with return products. For what? I didn't order what I was sent!

Received the wrong order and customer service was not helpful.

Had a very good coupon offer from them and they honored it for prescription dog food, which is a positive. Ordered 2 bags and received a confirmation email next day. Well, after several more days… no delivery. I called and was told they only had one bag but would have more in a few days. Nice customer service rep ((Amy?) agreed to send me one bag now and the 2nd when they receive their supply. Had to call a second time because still no shipment. Food finally arrived (both bags) over a week later. Maybe this was just a bad one-time experience BUT in several years using Chewy I’ve never had a delivery issue.

Ordered 2 sets of 50 6 inch California rolls on a special discount Got 2 sticks the size for a Chihuahua. Called they will send new ones. Saw order canceled. Called back. Resent. Got email this time. Saying will be sent from Las Vegas. Waited. Now email saying out of stock. So refund. Go on website and see they don’t show out o stock. So I’m guessing they screwed up first time and now I don’t get discount price to reorder. Not a happy customer

Food order came exactly when scheduled! Nice to have it automatically renewed!

Satisfied every time I order! Carries the hard to find dog food my dog eats, and have had good luck with treats and bulky sticks and toys from them too. Quick shipping, has always arrived safely.

Bait and switch. Offers coupons at a certain dollar amount spent, then breaks the orders up and over charges so orders don't meet the requirement. Customer service ladies very nice. Bad business practices. Stay with Chewy. Buyer beware.