PetflowReviews of petflow.com

I received my order quickly. There was an issue with one of the items. I called and the item was shipped out immediately. 5 stars for customer service and a good selection of products.

Offered a product they said was "in stock" which wasn't in stock. Then never sent the product. When I reached out to find out what was taking so long, their answer was, "Oh, we called over to the manufacturer to see if they have the product and we're waiting to hear back. We'll let you know when we hear something." Huh?? How do you list a specialized pet food product, that you need a prescription for, as being in stock and not actually carry it? Lousy service, lousy site, would never use again.

My package arrived without the three bags of dog food I ordered. I called and was told they would send out the order again. No apology. No rush delivery. Nothing. I will not order again. Now I’m scrambling to find the special food my dog needs for a medical condition.

Happy happy joy joy

Functional, professional website and they offer a hard to find cat food that my cat requires. Easy to use and great selection. I highly recommend them!

The care in packaging multiple products of my Autoship in the same box is a problem, when one is a 25 pound bag of kibble, one is a 3 pound bag of mini-bone treats, and the third product(newly added) is a 20 ounce bottle of whitening dog shampoo. The mini-bones have often come with packaging in disreputable condition. I only made an issue of that once, when the product was to be gifted to another. I do think everything should show up in retail shelf condition, however. In today’s case, 25lbs is on top of 20 ounces, which is on top of 3 pounds, when FedEx stands it upright and you don’t secure that bottle or seal that loose cap. Petflow, usually gracious with replacement of problems, is glad to replace the two smaller items, but apparently, I am to wipe the goop off of this 25 pound bag to see if the product inside is damaged. I’m not happy with having to do this, and I’m also not personally sure that I will feel confident that the product will be safe, even if it looks okay. I’m unhappy in a way I have never before been with Petflow.

Customer associate Kyrstie was excellent and should be rewarded for her diligence and follow up. A true person who cares for meeting and exceeding customers needs. One negative comment It took longer than usual for getting the product to me however the shortage of car food and other food is throughout the US and hopefully things will start to move and our shelves will have products again to ship out in a more timely matter. Regards, Mary Cooper

Courteous..efficient...and very helpful...stuff gets to u quickly and has great customer service. Sarah Hensel