PetflowReviews of petflow.com

Thank you so much Petflow, you have the prescription wetfood available for my Halo!

The delivery of our canned dog food was quick. We had a problem with one of the cases due to the shipper and PetFlow customer service was excellent!

Never received the dog food I ordered nor did anyone follow up after I called them inquiring about the missing order. Super disappointing, untrustworthy, and poor customer service

Petflow is a great company to do my on line buying from. the customer service persons are the best!

like the quick service and available products. i have only had one problem since using PetFlow. Ordered pill pouches and they arrived smashed. good company that I have recommended.

Always get my pups treats and food from Petflow! Great service and super quick delivery with updates.

On Oct 29th after not being able to obtain the prescription canned dog food needed through normal online pet care provider for over 60 days, I found the PetFlow website which showed the food was "in stock". To be sure I called the same day & spoke to an Agent who confirmed their database did indicate the food was In stock. Consequently I placed an order that day and sent the Agent I'd spoken to the original (in-force) prescription. She confirmed via email she'd forward it to the appropriate area to expedite the order as we were running out of food. Received order confirmation that day; along with email form Agent saying she'd forwarded the prescription to complete the order. After receiving no further information I contacted PetFlow via the text message system and was informed " Hi there! It looks like we are still awaiting approval on this order. I've sent your prescription to our pharmacy team again and asked that they approve this order today. Once shipped, you'll be notified via email!" And, that " I just followed up with our pharmacy team". Still having received no information I called the Customer Service Number on Nov 4th. Rep advised she'd look into it and give me a call back. The call never came. Then, on Nov. 9th at 11:38AM I received an email which stated " As you know, we've been monitoring the status of your order and anticipating a new shipment from the manufacturer. Regrettably, we still have not received raw product(s)." "As a result, we've had to cancel your order". Consequently one can only assume after showing the item "in-stock" on the PetFlow website and after calling to confirm that before placing the order and then having received nothing prior to the Nov. 9th notice that PetFlow "Never" had the item in-stock. The old Bait and Switch. Therefore, after this experience I can not and will not recommend PetFlow to anyone.

Customer Service is excellent! What they say...happens and quickly. Delivery is fast, packaged very well. Notifications of shipment, delays, when to expect delivery are outstanding! LOVE THIS COMPANY!....they genuinely understand how important our fur babies are to us. BRAVO PET FLOW!!!