PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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57,206 approved reviews, newest moderated first
Barb S.
Your customer service was, as usual, excellent, But the delivery service was not up to par because they changed the delivery date a few times, ‘tho that may have been due to weather problems which understandably is out of anyone’s control,
Rudi
Great competitive pricing. The only complaint is they make it difficult to cancel existing programs. You have to place a phone call in order to do this. They do not make it possible online through your account.
EVAN J.
Customer service was easy to get in touch with and very courteous.
Lotsokats
The item I ordered was ( and still is ) shown as stock on the website. It is NOT in stock. Had it been out of stock I would not have placed the order. When I called PetFlow to see if they had inventory they told me they could not check because the prescription diet was inventoried in another location. This is BAD business practice. I tried to cancel my automatic delivery online and it will not allow me to do so. I guess I will have to call to cancel. Done with PetFlow.
PETER O.
I am aware no one can predict the weather. But this particular order was important. On two separate occasions I was informed my order would arrive , as it is I am still waiting. Below is the time frame, which honestly is ridiculous. YOUR PACKAGE IS On Its Way SHIPPING HISTORYHide Shipping History TUESDAY, APRIL 19 10:02 AM Weather delay SUNDAY, APRIL 17 9:08 AM | SEATTLE, WA In transit SATURDAY, APRIL 16 11:25 AM | ODESSA, WA In transit 12:22 AM | BROWNING, MT In transit FRIDAY, APRIL 15 1:14 PM | STANLEY, ND In transit 1:06 AM | ST PAUL, MN In transit THURSDAY, APRIL 14 1:04 PM | CICERO, IL In transit WEDNESDAY, APRIL 13 9:33 PM | EAST CHICAGO, IN In transit 10:26 AM | ALLIANCE, OH In transit TUESDAY, APRIL 12 10:17 PM | SUSQUEHANNA TWP, PA In transit 10:27 AM | KEASBEY, NJ Shipment arriving early 10:12 AM | KEASBEY, NJ Departed FedEx location MONDAY, APRIL 11 10:09 PM | KEASBEY, NJ Shipment arriving early 9:58 PM | KEASBEY, NJ Arrived at FedEx location 4:22 PM Shipment information sent to FedEx 10:45 AM | DAYTON, NJ Picked up For starters there are now weather delays in Seattle, I live an hour from Seattle, Wa So yes I am disappointed, with this delivery. If I would have know this I would have bought locally, Sorry PetFlow, someone has messed up, and it was not mu puppy! Peter O.
LAURA C.
I am very satisfied with Petflo and the customer service. I had to call to make a change with special instructions before my delivery and the representative was able to take care of that for me promptly, without any hesitation or any issues. I would definitely order from them again.
HAYLEY S.
I will start by saying they ALWAYS have what I need in stock which is a huge plus. My two main issues are longer shipping times and the last time I ordered I accidentally ordered the wrong size can of food because the picture was of a smaller can. It was my fault but the picture was very misleading. :(
Susan D.
Fast delivery and great prices!