PetflowReviews of petflow.com

5 stars excellent service

Placed order based on website saying product was in stock. Vet approved prescription dog food in one day. Contacted customer service twice over 8 days to determine order status, finally on day 9 we received an email saying the product was not in stock and refunded order. I immediately went back to website, product showed “in stock”. Terrible experience, staff incompetent. Created a big problem for us.

The PetFlow website listed for sale prescription cat food that, it turns out, was not in stock. When I ordered that food apparently no one checked whether it was in stock, and my order was processed. I then had to jump through a number of hoops to get to them a prescription from the vet. Only at that point--a number of days after my original order--did they realize that the food was not in stock. That's no way to do business, and shows little regard for the customer. Needless to say, I will never order anything else from them.

One of the kitty litter bags had small tears in it so about a third of a cup was spilled in the box.

PetFlow has everything I was looking for. The items I ordered were delivered promptly without any damage to bags of kibble or cans. I’ll definitely keep ordering from PetFlow.

Never received the product, After a couple weeks the order was cancelled since the product was never available to begin with. Apparently, PetFlow has no idea what their inventory actually is. I was never actually charged for the product.

I love Petflow.com because they are not the big guy. They are all pet passionate people like me. They carry products I trust.

Simple to order and came amazingly fast.