PetflowReviews of petflow.com

You are sending me the wrong food.

Easy, convenient to use. One of the items I ordered was no longer in stock. I was notified and refunded immediately. There is a wide range of products available to chose from at very competitive prices. Great service!

My dog now needs kidney support food. I ordered her kibble and Pet Flow contacted my vet for authorization. We had her new food in 5 days. Thank you, Pet Flow, for being so prompt in responding to my request!

Very quick service

Advertised dog food they didn't have. Felt i was suckered in to get personal information. Ordered food twice. Website said in stock. They canceled both orders saying didn't have yet didn't change status on the website. Had also enrolled in autoship. Website wouldn't let me cancel. AVOID THIS WEBSITE.

I ordered food and have been waiting for a response. Let you with my vets numbers and even left a text (per instructions) and nothing. I’m still waiting for any sort of reply

I ordered a type of prescription dry cat food made by Hill's. Hill's said you had i in stock, and so did your website. I placed my order, with veterinary information for prescription approval. This probably took one day, not more than two. But as time went on, I received no notification that my order had shipped. I followed up with emails to your customer service and got I think three or four replies. All but the last of these indicated that the food was in stock, that the order was "being processed", and that I would get notification when it shipped. Then the last message, one week later, said you were awaiting another shipment of the food and that my order had been cancelled. In short, I was misled repeatedly about the food being in stock and my order being filled. This is a prescription food and very important to the health of my cat, who suffers a difficult condition that the food helps very much to alleviate. Your stalling and misleading messages for a prescription item to me are inexcusable. I will not be dealing with you again.

Awesome company. Will definitely be using them moving forward to order my dogs food :)