PetflowReviews of petflow.com

They executed the order beautifully. The box arrived as expected. I ordered sealed dog treats so I have not opened fully yet. This is my second order and they have not done well on both.

One of the few places that has grain free greenies and can ship them expeditiously.

The product I ordered was shipped and delivered within 3 days! That’s amazing!

I was lied to from customer service. They also implied that i was stupid. We live out in the sticks and they tried to convince me that fedex was going to deliver to me on Easter Sunday. I do not appreciate being lied to.

Your delivery is exceptional! I am also pleased that you carry fromme! There aren’t a lot of pet stores that do!

You take orders for items you don’t have available

There was a bit of confusion between PetFlow and the vet. I received an email 4 days after I placed my order saying the vet had yet to respond to the prescription. The vet said they had no record of being contacted. But after I gave the phone number to the vet to call PetFlow they were told that the order had been processed already. The next week I received part of my order. Today, two weeks after I made the order, I texted to see when the other half of my order would be arriving. I was told that it had been canceled and would be refunded. I have a cat suffering from sores and scabs over his body so I would have liked to be notified that the food wasn’t coming. Now everything is out of stock and I have to wait for my vet to be in the office to prescribe another food if there is one. The only reason I didn’t give this fewer stars is because the person texting me got back to me quickly each time I texted with questions regarding the status of my order so that is a good feature.

Shipping quick and correct. Products excellent and as described.