PetflowReviews of petflow.com

Excellent Customer Service and Customer-Friendly policies. I had ordered Ver Diet food for my cat. I used 1 can out of the case and it turned out that my cat was allergic to the food. OI called Petflow Customer service to see if there was someplace local I could return the remaining cans in the case and they said not to worry...they credited my account with the purchase price (minus the 1 can I used). Excellent! So I immediately purchased more food, one that I know would be ok for my cat. I'm very happy. JT

Fast service and delivery. I had emailed customer service and they responded quickly.

Everyone was out of a particular flavor of the food my kitties really like. I added my name to be notified when it was back in stock and they did that promptly. My order experience was wonderful ... everything I ordered came thru promptly and in good order. Can't ask for better service.

Got the wrong product, they did reach out but still waiting to see how we go about sending it back and get our refund. Fran Dolmage

I place a large order for dog and cat supplies on Wednesday. It received an order confirmation with tracking number. The following Monday I recieved an email saying my order would be delivered tomorrow (Tuesday) by end of day. When my order did not arrive Tuesday evening I checked the tracking number and it said the order was still at the warehouse in New Jersey and I am in California. I called customer service and sat on hold for at least 20 mins then was disconnected. I called back the following day and was told my order would be delivered tomorrow (Thursday) end of day. Thursday, 2 items of 11 item are delivered and order is marked complete. I am now almost out of food for my pets so I call customer service again and an told there was a mis pick and a new order will be placed for next week sometime. I love in a rural area so I expressed the inconvenience of now have to go buy pet food. I was offered a $20 credit for future purchase which I declined. I will not be using Pet Flow in the future as I need a more reliable source for my pet supplies.

Website was easy to use, but unfortunately it said that one of the items I purchased was in stock, but days later I received an email that said that they actually did not have it in stock since it's backordered. They said I wouldn't be charged until they actually ship it out, which unfortunately they had no date predicted for when it would actually be available. I emailed them and they were able to cancel the order so I wouldn't be waiting not knowing when I would be charged for something I can try looking elsewhere. I would really wish that they would have changed the website to say that it was not in stock but it is back ordered or something. When I tried going back to the original website it said that it was still in stock. They were very friendly when I emailed them to cancel the order.

Was so happy to find and buy these bowls! Needed small ones - ✔ Needed stainless steel - ✔ Needed weighted bottoms - ✔ Pretty fast shipping - ✔ Thank you so much PetFlow.

Prices are reasonable. Shipping is fast. Happy with the ordering!