PetflowReviews of petflow.com

Prices were good and all items arrived in a timely manner. Website is easy to use.

You don't deliver parcels. Very Disappointed

I ordered cat food on July 29th (12 days ago). It still has not arrived. I live in Oregon. Early in this misadventure I received a message that it was being shipped from a more distant place (NJ) because the closer warehouse was out of the brand I chose. Then I got updates that the order was in transit. The day before It was supposed to be delivered (Aug 9th) FedEx said there was an "Exception". I have heard nothing more since then. I am now wondering if I will ever get this order. Very disappointing.

You guys suck. I couldn't even place an order because of ur fraud dept

I had hoped that Petflow would be a reliable source to order my cats' food, especially the prescription food that is critically important. Unfortunately, Petflow has failed me multiple times, canceling my order FIVE DAYS AFTER I PLACED IT. Sometimes the chat window on their website works - sometimes it doesn't even appear. I get lots of excuses of why they can't fulfill my orders, including supply chain issues (which I understand), but I can still get those orders fulfilled by Petsmart most of the time. I came across Petflow when I went to the website for Hill's pet food, and they recommended Petflow as a resource. I DO NOT recommend Petflow if you're looking for a reliable source of pet food and prompt communication. You will be sorely disappointed.

the shipper had damaged the box of dog food and returned it to PetFlow. I received a nice e-mail saying they were shipping a replacement out right away.

I use PetFlow because they're priced right, prompt and have what the cats on prescription need.

Good price, fast shipping. Thanks.