PetflowReviews of petflow.com

I have a dog that needs prescription food, I searched the internet and your website said you had it in stock, I ordered it, anticipating the amount of time I had until my dogs food ran out. Well you took over a week to tell me that you couldn’t fulfill the order, leaving me scrambling to find food somewhere else, in the meantime my dog didn’t have the food she needed. Don’t say you have something and then wait over a week to tell me you don’t.

Easy to order, slight delay with the product not available in the closest warehouse but arrived well packaged

What I loved was that they told me that their fast delivery was delayed because they had to ship from another supplier without me asking where my package was. They took initiative and emailed me about the details of my package.

I ordered prescription cat food from Pet Flow. However, a few days later they stated they were out of stock and would ship it as soon as they received it. I had to cancel my order and they were very communicative throughout the process. I would definitely shop with them again.

PetFlow came through for me again when a kitty food subscription was out of stock. I'll be sticking with PetFlow! Thank you!

I made an order and canceled 2 days later. Customer service told me it was taken care of. The charge disappeared and I thought all was well. Then several more days passed and I received a shipping notice. I was told it was now too late to stop my already canceled order. I am not allowed to return this prescription pet food. Very disappointed in PetFlow. The order arrived about 9 days after my original order.

One thing I really love Petflow is they always have their products available. I don’t get a constant “on back order “ like many other mail order purchases. I also appreciate the occasional discounts offered to regular customers.

Was able to order special food for my dog that was not available elsewhere. Delivered quickly and I was kept uo to date on the delivery.