PetflowReviews of petflow.com

Quick and easy

Placed an order and Rx was on file. Waited a few days and didn’t hear anything. Contacted the company and was told, sorry…..it’s just sitting in fulfillment for some reason. Then the customer service person said they’d try to expedite. That was almost a week ago and still NO order or communication. This is Rx food that my cat NEEDS!

Our pet food was delivered promptly.

After placing an order and receiving the shipment, I realized I had ordered the wrong food. I had set up auto ship for the food, so immediately tried to change the type of food on my auto ship. When I couldn't change it myself, I emailed and the responder took care of the issue for me and changed the product to the food I needed to get for my Gizmo.

The box that the bag of food arrived in was open. That was probably due to the heavy food bag inside without any protective packing.

I placed an order, and without notice, it was canceled, and the product never arrived.

1. Your site told me that I was REQUIRED to mail the original prescription for my cat’s Hill’s m/d food. Luckily, I had asked my vet for a prescription in June, so I had an original to mail. I don’t like to mail this, because I have to get a new one anytime I find a better price somewhere else. I mailed it the very next day, and I immediately start getting emails telling me to mail the prescription. It had only been one day. So, after about 3 days, I get an email telling me that I could email a copy if I preferred. YES, I PREFERRED to go that at the time of ordering, but I was NOT given that option. Do I called to complain, and I asked for my original prescription back. I was told that they could not get the script back. I then asked to just cancel the order and was told that I could order that either. Then, about a week later, I get an order…….NOT my order…….someone else’s order. I called the customer service number and got a young man. When I tried to explain that the box had my name/address, but the box contained someone else’s order/receipt, he got belligerent and acted like I was nuts. He hung up on me. I called back and got a very pleasing young woman who listened to me and handled my issue. I lost all confidence in Pet Flow and will never order from them again. Their company has some serious issues.

Dependable, well stocked with helpful phone assistance