PetflowReviews of petflow.com

Petflow had the sensitivity select dog food I needed, which is hard to find, at a reasonable price. I received it within a week. Great company to deal with.

Order on 9-1 called on 9-5 to verify prescription received, told yes will ship soon, no contact from you, called again on 9-9 told will ship that day, I expected to receive by 9-12, tracking sent stated expected arrival 9-15. Was never informed of these delays and my cat has now run out of food. Called to complain and inform customer service I will not be using PetFlow in the future. We have 5 cats a d 4 dogs, could have been a good customer for you

I ordered Hills prescription CD ocean fish wet cat food on the 1st of September. I had no knowledge that is was not in stock prior to ordering as it was not noted on the PetFlow site. I got an acknowledgement email from PetFlow and that was it. To make a long, tedious story short I ended up having to make multiple phone calls to find out what was going on and when I would receive the food. I had to initiate all informational communications as there was no communication from PetFlow. All of the PetFlow employees I spoke with gave me a different story as to why I did not yet have the food. Unbelievable. The tracking info. I did get was incomplete. The employees were, for the most part cheerful and polite (hence the two stars) but customer communication and employee training needs a major overhaul. Enough said.

transfering a new hardcopy Rx was a bit cumbersome. First I was told that I had to send a new Rx via US mail then I was told I could simply upload it. So it took almost 2 weeks to receive the product.

very happy experience from Petflow! Thank you

Dog food I ordered went out of stock immediately after it allowed me to order. I called, and I was told they could not give me any idea of when it would be in stock. I tried to cancel my subscription with them, but they told me they wanted to keep it for now. I am calling again today to cancel. Will never use them. Chewy is the best!!! Stick to Chewy.com!!!

FRDEX didn't deliver the previous order. Your customer care rep. ordered another Fromm Sur & turf for me and it was delivered

I signed up once for auto-ship & the order took over a week to reach me. Since that experience, I order when I need it and always receive it within a few days. I am a regular!