PetflowReviews of petflow.com

I place my first order with PetFlow. A few days after placing the order, I realized I hadn't received an email with shipping information so I called to find out when my order would be delivered. I was informed my order was canceled. I asked why it was canceled and was told it was due to fraud. I asked why they thought it was fraud and how to correct it, and was told they couldn't give me any more information because they didn't want to tip off fraudsters. Are you kidding me?? I buy things online all the time, and this was the one and only time I've had an order canceled for suspected fraud. They didn't even have the courtesy to tell me the order was canceled and I had to dispute the payment with my credit card company. And what fraud crime ring is running dog food scams? The most annoying part was that I placed an order through Chewy (who had no issues processing my order) but couldn't get it delivered before I ran out of dog food so I had to go to the pet store as well.

Overall it was easy to order. However, it took more than a week for me to receive my dog food. The FL Warehouse was out of stock. There was no correspondence to let me know That the food was then coming from the NJ warehouse.I had to call in order to find out when my order was being delivered. I ordered dry food and wet food. Most of the cans had dents in them. The dry food was actually $10 cheaper on this website than other places. Not sure if I will order from them again.

My parents'dog loves this pet food. It arrived when I was advised it would arrive, so that was awesome!

It’s too hard to cancel auto ship orders. It should be a simple button you can press, instead you have to contact customer service, which takes time for what should be something I can do myself. Other than that petflow is always fantastic.

Delivery took longer than I expected. After a week and half I had not received an email letting me know my order had shipped. I contacted customer service to ask and what do you know?? My order shipped the next day!

Very good customer service! Happy with product and delivery! Prescription treats my dog likes, they had in stock.

Claimed a dog food product was in stock, and even told me that only ONE was available, not the two that I had in my cart, so I purchased the ONE. Two weeks later, no dog food has arrived, BUT I just got an email stating it’s out of stock and not known when it will be in. DECEPTION AT ITS FINEST!

Ordering was simple, communication was excellent, selection /prices were great anf items were shipped promptly. No problems were encountered at all!!