PetflowReviews of petflow.com

I ordered a prescription diet for my cat and accidentally typed the incorrect vet in for the prescription referral - one that has a very similar name as that of my vet. Petflow emailed me that the vet didn't have any records of my cat - and I when contacted them, confused, I found out why. I talked with someone in customer service, gave the correct name of the vet, and the customer service rep said he would process the reorder. I explained that I was nearly out of food and asked if it could be expedited, but they don't do that. However, the food hasn't arrived - it should have come this week. I just checked my order and it was cancelled. Never reprocessed like the customer service rep said he would do. I am completely out of food - just reordered it now because Chewy, who I usually purchase from, doesn't even have the food. This is not good for my cat to be going so long without the proper food.

Your website needs to be better maintained. I ordered product listed as being in stock, and got a confirmation email. Then two days later ordercwas cancelled with no explanation. I called and the only reason you got 3 stars is customer support was so nice. However, the product, I was told had been out of stock for a while. So, you wasted a week of my time

Items that were on backorder were listed as "in stock" on the website. Customer service wasn't helpful, couldn't say when the items might be back in stock. Called back to cancel the order after finding the items cheaper on Amazon and was told that the items were already back in stock and were processing, my order couldn't be canceled. I was later informed by email that my order had been canceled and a refund issued.

I have tried to order cat food at least 4 times this year from Petflow and they have canceled every order due to supply shortages even though when I placed my orders the food showed on the website as in stock. It has been very frustrating and I am tired of wasting my time ordering from them when they don’t have the products in stock as their website indicates.

I placed an order - and signed-up for •ongoing• orders, but the NEXT EMAIL I received was one offering a DISCOUNT that was NEVER offered to me ?!? until *AFTER* I ordered and signed on for “REAPEAT ORDERS*?! THATS TERRIBLE !! That is #NOT a way to do business with REPEAT customers!!!

Both times that I have ordered from petflow my orders had delayed shipping dispite me calling and emailing them.

I placed an order online because it showed the item in stock. I didn't receive any notifications that it wasn't in stock until I emailed in a query. At that point, all I received was a notification that my order was canceled, again with no reason as to why. Very frustrating.

I would not have provided my personal information if I had known you don't have what I need. Not happy .