PetflowReviews of petflow.com

The sales experience was fine. Delivery, not so much. Again, their chosen delivery company left my very heavy package sitting in front of my garage for all to see, with no knock or ring at the door to let me know it was there (thankfully it wasn’t raining that day). I am not sure if I will order again in the future, because of who they use for shipping. I’m happy I have different companies to choose from and next time will likely shop from someone who delivers to my front porch.

The dog food came quickly

Ordered 10 boxes of arm & Hammer fragrance free super scoop cat litter two weeks ago never received it

It takes a very long time for shipping.

Numerous choices at excellent prices. Fast shipping. Excellent customer service. Highly recommend.

I was told I would receive a tracking number for my package I placed on Friday. I did not so I called 4 days later on Tuesday at 5:30. I understand the company doesn’t work on weekends. Brian answered the phone, he was very rude when I asked for a tracking number. Saying why would they have sent it to me when it was the weekend and they close at 5 on Friday. Like I’m supposed to know that. I called Tuesday at 5:30. So no tracking number the whole day on Monday and Tuesday. This is my first time ordering from them and will be ordering from another company. Still no tracking number. The email said it would be shipped on Monday but still on Tuesday at 5:30 no tracking number and not shipped. I’m just trying to get dog food and support your business. Now I’m ordering from chewy. Also chewy is cheaper for anyone reading this. Brian should not be in customer service. He’s angry for no reason and speaks with attitude. Will not recommend to my Breeders or friends. When you order dog food online you don’t think it’s going to be delayed. Don’t use this company you’ll be wasting your time. Also we can’t get this food in stores in our area.

Attentive customer service

I ordered a prescription cat food where the website indicated that it was in stock. When I had not received a status update after a few days, I sent an email inquiring about the status and was told that it was out of stock, which I had suspected since it was out of stock at other online retailers. I’m disappointed that I had to reach out and that the inventory was not kept up to date.