PetflowReviews of petflow.com

Very happy with the product the way it was pack, got it in the time frame I was told and what’s more important my cat love it and you guys where the only place who have it in stock thank you so much

Ten business days after placing my order and being charged for the order, the product has yet to ship. 5 business days after placing the order I contacted customer service, who indicated they would check with supplier and get back to me. I was told it could take up to 5 business days for my order to ship— after 10 business days I’ve received no update and it appears my item hasn’t shipped.

Trouble free delivery. Arrived when expected as expected. No complaints at all. Would recommend...

Tried ordering twice..both times the orders got cancelled by their team. Neither time did they reach out to me to inform me they were cancelled, it was just after waiting days for a shipping confirmation after getting an email they were fulfilling the order. I had to reach out asking where my order was just to be told it got cancelled first because the payment team told them not to fulfill it even though my card on file and zip code were correct...I figured whatever and replaced the order at the recommendation of the customer service person with a different card, again verifying all the information. Wait for days for the shipping confirmation..nothing. Email them and once again the order got cancelled because the fraud team this time flagged the order. Once again never was I messaged or informed there was anything wrong..just told they were fulfilling the order and then had to reach out to them to see what was going on. Was told I need to call in and go through a verification process...called and was on hold so said screw this. Way too much trouble for rat food that I can get elsewhere and not jump through 20 hoops for.

Got what I ordered and delivered quickly.

Although I had never purchased from PetFlow before, they delivered quick and on time and the product was exactly as advertised.

Had dog food I used, processed my order quickly and I received it quickly. Only problem I had was box that it was shipped in was totally broken. Luckily dog food wasn’t.

I still haven’t gotten my order