PetflowReviews of petflow.com

Over the last year there has been significant shipping delays with my autoship order. The issue seems to be primarily with the NJ warehouse where they don't work night, weekends etc. There is a discconnect between product forecasting, order entry and supply chain. these operations are clearly not in sync. There is no back up plan for order surges. In addition, the customer is never notified of shipping delays until the customer calls. Petflow needs to ensure that the product demands are met complete and on time. Their efficieny and on time delivery metrics must be terrible. Nothing seems to be done about it.

PetFlow always gets my order correct, has great prices and I never have to worry about running out of food for my dogs and cats

My cat would not eat several differert canned cat foods. I tried the one for stomach and hair and she has not thrown up since. You now have a returning customer!! tHANKS

Always excellent customer service.

Shipment on time. Customer service great

Not a good experience at all. I choose your company because of a discount you offered me fir being a first time customer. I never got the discount because your ad was misleading. I was only going to get the discount if I signed up for auto refills (that was not mentioned with the WELCOME10 discount). I still have not received my order, which I placed over 2 weeks ago. Please keep the order and refund me my money. I have already ordered from CHEWY...AND received my order 4 days ago.

Fast shipping!! Had the food I needed —happy to have a promo code as well ! Great communication with shipping and delivery

The exact product I was buying locally at Petsmart. A prescription cat food but in a larger economy bag for about 30 % less. Shipped free and on time. I'll be a regular customer now